Jesna Lakshman
____________________
VIC
Summary
Seeking a full-time Analyst position where I can leverage my expertise in utilizing data to drive strategic decision-making. Skilled in collaborating with cross-functional teams and effectively presenting complex findings to stakeholders to support business objectives and enhance operational performance
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
Work History
PSN Reporting Analyst
IDP Education Ltd
04.2024 - Current
- Determined income-generating strategies by analyzing global test center payments data, which resulted in 20% increase in revenue.
- Designed and executed complex SQL queries to retrieve and analyze data, improving operational efficiency by 25%.
- Developed interactive PBI dashboards for Examiner performance management and Examiner payments
- Automated Examiner certification management and various registration processes using Power Automate thereby reducing manual intervention by up to 90%
- Worked closely with business and IT teams to define data requirements, ensuring alignment with strategic goals.
PSN Senior Administrator
IDP Education Ltd
1 2022 - 03.2024
- Tracked PSN budget and analysed variances in revenue and expenses
- Responsible for Canadian Examiner payments which involves complex province specific statutory holiday pay calculations
- Streamlined Examiner payments process that increased teams’ efficiency to cope with increased volumes of payments
Examiner Coordinator
IDP Education Ltd
08.2018 - 12.2021
- Automated data manipulation tasks for monthly cost reports using Visual Basic that reduced preparation time from 2 days to 5 minutes.
- Identified Examiner survey parameters and managed over 15 Examiner surveys in 'Qualtrics' and 'SoGoSurvey'
- Provided recommendations to improve Candidate registration vs Speaking interview metric by analyzing region wise data from various sources.
- Investigated un-rateable speaking interview data using quadrant analysis and recommended mitigation strategies.
- Identified regions that would benefit from pay rise by analyzing global Examiner pay structure.
- Handled examiner scheduling and invoicing for IELTS
- Updated and maintained Examiner training materials in accordance with IELTS standards.
Marking Hub Administrator
IDP Education Ltd
03.2018 - 08.2018
- Forecasted resource requirements using registration data and scheduled Examiners.
Data Entry Volunteer
Royal Historical Society Of Victoria
01.2018 - 02.2018
PMO
Tata Consultancy Services (du Telecom)
01.2011 - 12.2012
- Created and maintained Master program schedules, templates, documents in SharePoint.
- Produced project status reports, proposals, requirements documentation.
- Monitored project progress using MS Project. Scheduled and organized project meetings to resolve issues between Client and Technical teams.
- Assisted PM in resource management based on Project cost budget.
Siebel CRM Designer
Tata Consultancy Services (du Telecom)
01.2010 - 12.2011
- Prepared Requirement and design documents Interacted with clients for requirement analysis and design walkthrough
- Prepared test packs and supported functional and regression testing. Tested end to end scenarios before deployment to LIVE.
- Prepared post implementation training manuals and provided End User Training.
Education
Bachelor of Engineering -
Anna University
05.2001 - 05.2005
Skills
Power BI, Power Automate (RPA)
SQL, Postgres, Redshift, DBeaver, PgAdmin4
Advanced Excel (Macros, Power pivot , Power Query)
Business analysis, Survey Design, Datawarehousing Concepts, ETL processes
MS Office Tools (Word, Forms, PowerPoint, Visio, Project, Share Point)
Timeline
PSN Reporting Analyst
IDP Education Ltd
04.2024 - Current
Examiner Coordinator
IDP Education Ltd
08.2018 - 12.2021
Marking Hub Administrator
IDP Education Ltd
03.2018 - 08.2018
Data Entry Volunteer
Royal Historical Society Of Victoria
01.2018 - 02.2018
PMO
Tata Consultancy Services (du Telecom)
01.2011 - 12.2012
Siebel CRM Designer
Tata Consultancy Services (du Telecom)
01.2010 - 12.2011
Bachelor of Engineering -
Anna University
05.2001 - 05.2005
PSN Senior Administrator
IDP Education Ltd
1 2022 - 03.2024
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