Jess Blackwell
Gold Coast,QLD
Summary
Reliable and upbeat individual who is successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bookseller
Berkelouw Books
09.2023 - 12.2023
- Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
- Increased store revenue by effectively managing inventory and promoting special offers and discounts.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
- Established strong relationships with customers to encourage repeat business.
Waitress
Market Lane Cafe
01.2023 - 06.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Greeted new customers, discussed specials, and took drink orders.
Waitress
Masala
09.2022 - 01.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
No Degree -
Bradfield College
St Leonards, NSWSkills
- Inventory Tracking
- Lead Conversion
- Transaction Processing
- Store Organization
- Customer service
Certification
First Aid Certificate - 2023
Motorbike License
Provisional Drivers License
Barista Course
Timeline
Bookseller
Berkelouw Books
09.2023 - 12.2023
Waitress
Market Lane Cafe
01.2023 - 06.2023
Waitress
Masala
09.2022 - 01.2023
No Degree -
Bradfield College
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