Summary
Overview
Work History
Education
Skills
Working Entitlement Details
References
Timeline
Generic

Jess Coleman

Blackwood,Australia

Summary

Dependable professional with experience providing administrative, organizational and customer service support in virtual and face-face environments. Proficient in MS Office. Unique ability to excel in any role. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

10
10
years of professional experience

Work History

Virtual Assistant

Jess M Coleman Virtual Assistant
03.2020 - Current
  • Operating my own sole proprietorship
  • Managing workload for multiple clients
  • Onboarding new clients and curating welcome packages, agreements and invoices
  • Communications management, payroll, basic bookkeeping, insurance claims, research into safety and compliance, accounts payable
  • This role is 100 percent based on the needs of the client.
  • Completed business correspondence, transcription, and data entry.

Director/Sales & Marketing Coordinator

In A Pinch Handyman And Labour Services
07.2021 - 10.2023
  • Management of all sales & client relations.
  • CRM management including set up and maintenance of software.
  • Basic bookkeeping, accounts payable and receivable.
  • Social Media Marketing.
  • Scheduling and booking jobs.
  • Issuing estimates and invoices.
  • Business management.
  • Formed strategic partnerships and connected with potential clients to drive business development.

Floor Manager/Front of House Team Member

Craig Street Brew Pub
05.2023 - 10.2023
  • High volume establishment involved management of team across two venues (Pub & Restaurant)
  • Team included front of house and back of house
  • Duties included, and not limited to, ensuring an exceptional guest experience through service, relaying messages across the team, sending team home at appropriate times, lock up of both venues
  • Provided discounts and dealt with customer complaints
  • Interpersonal communication.
  • Writing of an end of day report for management team outlining how the day went including sales numbers, complaints, and staffing issues.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Floor Manager/Front of House Supervisor

Farm Table Inn
07.2022 - 06.2023
  • Managing flow of service and overseeing dining room.
  • Taking reservations and phone enquiries.
  • Implementing opening and closing procedures
  • Ensuring an excellent guest experience from all service team.
  • Handling guest complaints.
  • Making changes and adjustments to POS system.
  • Creating cocktails and preforming wine service.
  • Training new team members.
  • Performed cash handling activities and secured nightly bank deposits.

Wine Merchant

Dan Murphy's
09.2020 - 06.2021
  • Upper Management Team
  • In charge of team and customer education in wines, spirits & other beverages.
  • Hosting and organizing events & tastings.
  • Targeted sales including KPI targets.
  • Visiting wineries to build connections between producers and retailer.
  • Monitoring Inventory levels.
  • Social media marketing.

Owner/Client Relationship Manager

Bread, Soup & Pie
04.2020 - 09.2020
  • Managing all orders, payments, enquiries & deliveries
  • Social Media marketing & email subscription list
  • Accounts payable and receivable.
  • Curating email campaigns and managing email subscription list.

New Business Administrator

Harris Real Estate Group
08.2017 - 10.2017
  • Left position due to maternity leave.
  • Executed record filing system to improve document organization and management.
  • Updated spreadsheets and databases to track, analyze, and report on performance and rental property data.

Cellar Door Sales

Samuel's Gorge Winery
12.2016 - 09.2020
  • Created an exceptional tasting experience for guests.



Office Administrator

AMJ Produce Company
11.2016 - 05.2017
  • Inbound sales calls and invoicing
  • Data entry and use of MYOB
  • Reconciling supplier accounts and accounts payable.
  • Debt collection.
  • Answering queries in regards to produce, orders, accounts through phone and email correspondence.

Cattle Farm Worker

Evelyn Downs
09.2016 - 11.2016

Front of House Team Member

Jolleys Boathouse Restaurant
02.2016 - 07.2016
  • Maintaining high quality service to guests

FRONT OF HOUSE WAIT STAFF

PADELLA KITCHEN + WINE
02.2014 - 01.2016

Education

MEDICAL TERMINOLOGY, ANATOMY, PHYSIOLOGY -

VANCOUVER ISLAND UNIVERSITY
12.2021

INFECTION CONTROL TRAINING - COVID-19 -

AUSTRALIAN GOVERNMENT
03.2020

WSET LEVEL 3 AWARD IN WINES -

TAFE SA
06.2017

WSET LEVEL 2 AWARD IN WINES & SPIRITS -

FINE VINTAGE LTD.
01.2016

Skills

  • Administrative Duties
  • Customer Relations
  • Data Entry
  • Accounts Payable and Accounts Receivable
  • Client Correspondence
  • Critical Thinking
  • Customer Satisfaction
  • Oral & Digital Communications
  • Multi Tasking
  • Quick Leaner

Working Entitlement Details

Holder of Permanent Resident Visa

Visa Number: 0039574276472

References

Leva Schneider

General Manager | Craig Street Brew Pub Canada

0011 1 (250) 709 1011

leva@craigstreet.ca


Michael Bennett 

Cellar Door Manager | Samuel's Gorge Winery

0400 268 628 

mike@gorge.com.au 


Daniel Sims

General Manager | Dan Murphy's

daniel.sims@danmurphys.com.au 

Timeline

Floor Manager/Front of House Team Member

Craig Street Brew Pub
05.2023 - 10.2023

Floor Manager/Front of House Supervisor

Farm Table Inn
07.2022 - 06.2023

Director/Sales & Marketing Coordinator

In A Pinch Handyman And Labour Services
07.2021 - 10.2023

Wine Merchant

Dan Murphy's
09.2020 - 06.2021

Owner/Client Relationship Manager

Bread, Soup & Pie
04.2020 - 09.2020

Virtual Assistant

Jess M Coleman Virtual Assistant
03.2020 - Current

New Business Administrator

Harris Real Estate Group
08.2017 - 10.2017

Cellar Door Sales

Samuel's Gorge Winery
12.2016 - 09.2020

Office Administrator

AMJ Produce Company
11.2016 - 05.2017

Cattle Farm Worker

Evelyn Downs
09.2016 - 11.2016

Front of House Team Member

Jolleys Boathouse Restaurant
02.2016 - 07.2016

FRONT OF HOUSE WAIT STAFF

PADELLA KITCHEN + WINE
02.2014 - 01.2016

MEDICAL TERMINOLOGY, ANATOMY, PHYSIOLOGY -

VANCOUVER ISLAND UNIVERSITY

INFECTION CONTROL TRAINING - COVID-19 -

AUSTRALIAN GOVERNMENT

WSET LEVEL 3 AWARD IN WINES -

TAFE SA

WSET LEVEL 2 AWARD IN WINES & SPIRITS -

FINE VINTAGE LTD.

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