Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Jessica Daoud

Sydney,NSW

Summary

Dynamic and customer-focused professional with proven leadership experience, excelling in delivering exceptional service and fostering positive team performance. Adept at training and coaching teams to ensure high-quality service, resolving customer concerns with care and professionalism. Recognized for maintaining a positive and approachable demeanor in fast-paced environments, ensuring the safety and comfort of all individuals. Multilingual skills enable effective communication with diverse customers, enhancing their travel experience. Passionate about creating a positive atmosphere and providing outstanding service in challenging situations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Team Member

JB Hi FI
Sydney, NSW
08.2024 - Current
  • Processed transactions accurately, including payments, refunds, and exchanges using the POS system, ensuring a smooth and efficient checkout experience for customers.
  • Managed stock replenishment, ensuring merchandise was stocked, properly priced, and clearly labeled to maintain a well-organized and visually appealing store environment.
  • Provided outstanding customer service, actively listening to customer needs and offering tailored product recommendations, ensuring an exceptional shopping experience.
  • Created and maintained visually engaging product displays that highlighted key features and promotions, driving customer interest and product visibility.
  • Participated in team meetings and training sessions, contributing ideas to improve store operations, enhance customer service, and increase sales performance.

Guest Service Agent

Meriton Suites
Sydney , NSW
04.2024 - 09.2024
  • Accurately documented guest transactions, ensuring smooth and efficient check-in/check-out processes in line with Meriton's operational standards.
  • Participated in training sessions to stay current with hospitality industry trends and enhance service delivery.
  • Checked in and checked out guests, ensuring a seamless arrival and departure experience while adhering to Meriton’s high customer service standards.
  • Handled guest phone inquiries promptly and professionally, providing information and assistance as needed to ensure a positive guest experience.
  • Maintained detailed knowledge of Meriton Suites' amenities, services, promotions, and special events, ensuring guests received tailored recommendations and information during their stay.
  • Addressed guest concerns and complaints efficiently, resolving issues in a friendly and professional manner to ensure guest satisfaction and comfort.

Store Manager

EB Games
Sydney, NSW
10.2021 - 04.2024
  • Delegated tasks to team members, setting clear priorities and goals to ensure smooth store operations and excellent customer service.
  • Monitored inventory levels and placed timely orders to ensure product availability, preventing stockouts and maintaining a well-stocked sales floor.
  • Developed sales strategies and promotional plans to maximize revenue and profitability, ensuring alignment with store objectives.
  • Recruited, trained, and mentored new staff, fostering a positive and motivated work environment while ensuring team members were equipped with product knowledge and customer service skills.
  • Created and managed employee schedules, optimizing staffing to meet customer demand during peak and off-peak hours.
  • Handled daily financial activities, including cash deposits and withdrawals, ensuring accuracy and adherence to company policies.
  • Prepared and reviewed monthly reports on sales, expenses, and profits to assess store performance and implement strategies for improvement.
  • Created visually engaging displays and signage to highlight promotions, new releases, and key products, driving customer interest and increasing sales.
  • Oversaw inventory management, including cycle counts, audits, and shrinkage control to maintain accurate stock levels and minimize loss.

Education

Randwick Girls' High School
2020

Skills

  • KPI success
  • Training and coaching
  • Multilingual skills
  • Leadership qualities
  • Professional appearance
  • Customer service
  • Conflict resolution
  • Time management

Languages

English
Native/ Bilingual
Japanese
Professional

Certification

  • Rsa License - 2020

Timeline

Retail Team Member

JB Hi FI
08.2024 - Current

Guest Service Agent

Meriton Suites
04.2024 - 09.2024

Store Manager

EB Games
10.2021 - 04.2024

Randwick Girls' High School

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Jessica Daoud