Travel: Exploring historical sites and cultural landmarks
Sports: Kiteboarding, skiing, and hiking
General : Avid reader, passionate about emerging technology and digital innovation
Jessica Gilpin
Sunshine Coast,QLD
Summary
Experienced Dynamics 365 & Power Platform Functional Consultant with a proven track record in optimising business processes, engaging stakeholders, and implementing software solutions. Skilled at fostering collaboration between technical and non-technical teams to deliver high-quality solutions. Specialising in Microsoft Dynamics 365 CRM, Power Apps, Power BI, Business Central integrations, Power Automate, and Power Pages. Recognised for analytical problem-solving abilities, adaptability, and a results-driven approach. Extensive experience in consulting, pre-sales, system integration (Azure, ERP), and user training. Well-versed in ALM best practices, data security, and governance.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Senior Functional Consultant
Revo Digital Consulting
12.2019 - Current
- Conducts in-depth business process analysis to optimise workflows and improve efficiency.
- Design and implement tailored Microsoft Dynamics 365 for Sales & Customer Service solutions to meet client needs.
- Custom canvas and model-driven Power App development
- Leads client workshops , training sessions, and user adoption initiatives.
- Develops innovative solutions for Power Platform applications, ensuring seamless integration between ERP solutions and Microsoft Dataverse
- Building and managing APIs and Automation
- Manages project timelines, budgets, and deliverables while fostering strong client relationships.
Power Platform Lead & CRM Functional Consultant
Rightsize 365 Pty Ltd
06.2023 - 06.2024
- Led development of custom CRM & Power Platform solutions , optimising business processes through automation
- Management of all technical and functional Power Platform employees
- Oversaw the design and deployment of Power Pages (Power Portal) solutions for external user interactions.
- Conducted functional Fit/Gap analysis and business process mapping .
- Delivered a full CRM solution within a 2-week rapid application launch.
- Provided pre-sales support, solution demonstrations, and client advisory services.
- Advised clients on best practices, governance, and security compliance.
- Mentored junior consultants , fostering expertise in CRM and Power Platform.
- Conducted UAT , training sessions, and post-implementation support to ensure high user adoption.
MIS Analyst & Project Manager
Heka Hoods
07.2020 - 06.2023
- Developed interactive dashboards to track KPIs and assist in strategic decision-making.
- Led system upgrades and process improvements , enhancing operational efficiency.
- Provided training and technical support to increase user adoption.
- Evaluated marketing campaign effectiveness using data-driven analysis .
- Assisted in the development of departmental budgets by providing accurate financial data and forecasting trends based on historical patterns.
Marketing Agency Manager
Go Agency
12.2018 - 12.2019
- Designed and executed digital marketing campaigns, increasing lead generation and conversion rates.
- Managed vendor relationships and negotiated contracts to optimise marketing ROI.
- Led cross-functional collaboration to develop integrated marketing strategies.
Project Manager
Cartelux
03.2017 - 12.2018
- Managed multiple video marketing projects, ensuring timely and successful execution.
- Led a Google Australia & BMW Sydney pilot program showcasing cloud-based automotive retail solutions.
- Oversaw trade show participation, increasing brand exposure and engagement.
State Manager – QLD & NT
Carsguide.com.au
08.2012 - 12.2016
- Grew QLD revenue by 88% (FY13 to FY14) and expanded client market share.
- Led a sales team, achieving over 90% automotive dealership market penetration.
- Managed over 600 client accounts, directly overseeing key strategic partnerships.
Online Sales & Marketing Manager
Madill Motor Group
11.2009 - 08.2012
- Developed marketing strategies that enhanced brand visibility and customer engagement.
- Improved online sales and implemented streamlined processes for better customer experience.
- Managed website development projects, ensuring on-time delivery and budget adherence.
Education
Bachelor of Arts - History
York University
Toronto, Canada04-2006
Bachelor of Arts - History
York University
Melbourne, VIC01-2009
Certification
- Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
- Microsoft Applied Skills: Create and manage automated processes by using Power Automate
Interests
Timeline
Power Platform Lead & CRM Functional Consultant
Rightsize 365 Pty Ltd
06.2023 - 06.2024
MIS Analyst & Project Manager
Heka Hoods
07.2020 - 06.2023
Senior Functional Consultant
Revo Digital Consulting
12.2019 - Current
Marketing Agency Manager
Go Agency
12.2018 - 12.2019
Project Manager
Cartelux
03.2017 - 12.2018
State Manager – QLD & NT
Carsguide.com.au
08.2012 - 12.2016
Online Sales & Marketing Manager
Madill Motor Group
11.2009 - 08.2012
Bachelor of Arts - History
York University
Bachelor of Arts - History
York University
SOFT SKILLS
- Excellent Communication & Stakeholder Management
- Agile Implementation & Project Execution
- Team Leadership & Collaboration
- Business Process Mapping & Optimisation
- Presentation & Client-Facing Skills
TECHNICAL SKILLS
- Power Platform (Power Apps, Power Automate, Power BI, Dataverse)
- Business Process Analysis & Fit/Gap Assessment
- CRM Configuration, Customisation & Integrations
- Functional Documentation (Requirements, UAT, Workflows)
- Stakeholder Engagement, Workshops & Training
- Business Process Automation & Optimisation
- Application Lifecycle Management (ALM) & Data Security Compliance
- Presales, Solution Demonstrations & User Adoption
SOFT SKILLS
- Excellent Communication & Stakeholder Management
- Agile Implementation & Project Execution
- Team Leadership & Collaboration
- Business Process Mapping & Optimisation
- Presentation & Client-Facing Skills
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