Jess Gleeson White

• Completed my regional work (88 days) to gain 2nd year Working Holiday Visa.

• Responding to up to 30 customer enquiries, orders and complaints promptly including: product availability, refunds and exchanges, deliveries and information on products
• Delivering outstanding customer service and reducing order processing time by 40%
• Following-up on customer enquiries and issues to ensure they are resolved and satisfied using a ticketing process via Zendesk.

• Assisting with the launch of the new mobile banking app with customer online demos and phone helpline
• Answering a large volume of both inbound and outbound (average 80 calls per day), emails in a fast paced environment with a key focus on customer satisfaction and retention
• Maintaining a 90% customer satisfaction rate through excellent communication and problem-solving skills

• Promoted to Sales Mentor after 6 months and promoted to Sales Development Manager after 13 months due to my engaging Exceeding and hitting both individual and team targets by leading the full sales cycle and negotiating the best deal for customers due to strong relationships with vendors and partners.

Hybrid role:

➡ Sales Development Manager:

• Managing a team of 2 Account Executive via monitoring the sales KPI’s activities such as number of sales calls, emails, meetings booked via weekly 121’s.
• Measuring and tracking sales revenue during pipeline analysing to ensure each Account Executive was fully supported during team meetings.
• Hiring, training and on boarding new starts on the Sales Development Programme via working alongside the recruitment team and Linkedin outreach.

➡ Account Manager:

• Acting as the primary contact between my customers and Softcat while working closely alongside industry specialists including Network and Security, Data Centre and Cloud using a consultative approach.
• Collaborating and building relationships with world class vendors and partners to to enhance product offerings and expand market reach.
• Responsibilities included offering day-to-day support, advise and knowledge in finding the best solutions to achieve each customer goals, assist with project completion and ultimately provide cost savings.

Individual targets:

FY21 Q3: 305% | FY21: Q4: 179%

FY22: Q1: 190% | FY22: Q2: 221%

FY22 Q3: 198% | FY22 Q4: 245%

• Responsible of a promotional team of 3 while travelling throughout Ireland selling and conducting product demonstrations for existing and potential customers to exhibit and draw attention to Ireland’s leading brands such as Muller, KBC, Flora, Dr Oektr, Knorr, Barilla Carefree and Calor Gas
• Exceeding sales target and reaching KPI’s by 25% of sales revenue.
• Sold out all 700 units of the promotional stock in the one day activation
• Reporting to the Regional Sales Manager on sales after each activation
• Training and hiring new staff

• Managing own portfolio of 150 accounts, collecting overdue payment and resolving patient queries
• Reporting accurate financial reports for management on a daily/weekly/monthly basis with attention to detail
• Negotiating strict payment plans for patients in financial distress by collaborating with management
• Exceeding personal targets by 30% (130% of target: €400k/ €520k collected) therefore reducing 90 day debt before financial year end.