Jess Grech
Bayswater North,Australia
Summary
Support Worker role requires a diverse skill set that includes effective communication, problem-solving, and the ability to manage various tasks simultaneously. Experience in training staff and overseeing operations in a busy café environment demonstrates capability in employee scheduling and preparation oversight. Maintaining stock levels and ensuring food safety standards reflect an understanding of inventory management and customer service. Additionally, experience in landscaping tasks showcases attention to detail and a commitment to maintaining safe and clean environments for clients.
Overview
26
26
years of professional experience
Work History
Cafe Coordinator
McDonald's
Kilsyth, Australia
05.2022 - 06.2024
- Training staff
- Running busy drive thru Cafe
- Open and close Cafe
- Maintain stock levels
- Make large coffee orders within 90 seconds
- Meeting sales and timer targets
Nursery Yard Hand
Humphrey's
Kilsyth, Vic
01.2023 - 05.2023
- Cleaned up debris from lawns, gardens, walkways, driveways, and other areas using a leaf blower or rake.
- Applied herbicides or pesticides to control pests in the yard environment.
- Trimmed hedges and pruned trees to maintain their shape or size.
- Weeded flower beds and removed weeds from sidewalks or driveways.
Line Worker
Ensign Laboratories
Mulgrave, Vic
05.2022 - 01.2023
- Unloaded finished goods from conveyor belt after completion of assembly process.
- Loaded materials onto conveyor belt to be transported down the assembly line.
- Identified defective products, removed them from the production line, and documented details of defect.
Barista Shift Supervisor
Hudsons Coffee
Langwarrin, Australia
07.2013 - 01.2022
- Blended coffees and teas.
- Maintained highest standards of conduct and service to support company reputation.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Weighed, ground and packed coffee per customer orders.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Designed and printed menus, recipes and promotions and offers.
- Increased sales by arranging merchandise in innovative and eye-catching displays.
- Trained new employees in operational procedures and modelled duties for front and back house positions.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Reconciled daily sales each shift, counting member drawers to analyse discrepancies.
- Greeted guests with pleasant smile and superior customer service.
Barista
Coopers Patisserie
Frankston, Australia
05.2011 - 06.2013
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Uphold company standards and compliance requirements for operations and cleanliness.
- Documented receipts, employee hours and inventory movements.
- Operated cash register, collected payments and provided accurate change.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Department Manager
BIG W
South Yarra, Australia
04.2010 - 03.2011
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanour during high-volume periods and special events.
- Maintained clean and organized workspace, enabling co-workers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Educated customers on beverage menu items and provided samples of daily brews.
- Managed morning rush of customers daily with efficient, level-headed customer service.
- Merchandised display cases and promoted prepared foods.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
- Worked closely with sales associates to complete tasks.
- Followed all safety protocols and company processes and procedures.
- Enforced safety rules and other policies to protect employees and minimize company liability.
Assistant Manager
Harvey Warne Hamill
03.2008 - 03.2010
- Performed opening and closing duties as part of management team, including cash management.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Supervised 3 full-time and 4 part-time employees.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Balanced workloads to meet targets without overtaxing employees.
- Trained employees on proper and safe use of equipment and tools.
- Enforced departmental policies, procedures and state and federal laws.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Sales Assistant
Rabbit Photo
Frankston, Australia
10.2006 - 01.2008
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Oversaw team development according to industry service standards to further customer loyalty.
- Accepted and completed cash, check and credit card payments.
- Answered incoming telephone calls to provide store, products and services information.
Cafe Manager
Mrs Fields Bakehouse
Frankston, Australia
06.1998 - 09.2006
- Fostered relationships with customers to expand customer base and retain business.
- Priced out products for customers and drew up sales paperwork.
- Supported sales personnel with technical solutions, costing and client presentations.
- Highlighted target products with eye-catching signs, displays and shelf positions.
- Answered customers' questions about available products, prices and features.
- Built strong relationships with clients to maintain loyalty and promote efficient operations.
- Responded to customer requests for unavailable products and suggested other suitable options.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Operated industrial dishwasher to wash glassware and utensils.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Education
Certificate 3 of Individual Support - Aged And Disability Support
Box Hill Institute
Box Hill 05-2025
High School Diploma -
12.1997
Skills
- Employee scheduling
- Touch-screen point of sale
- Inventory management
- Food safety understanding
- Espresso machine operations
- Preparation oversight
- Employee training
- Opening and closing procedures
- Coffee grinding
- Weekly menu preparation
- Merchandising
- Customer service
Highest Level Of Education
Secondary School (Years 7-12)
Eligible To Work
Yes
Personal Information
Total Experience: 26
Timeline
Nursery Yard Hand
Humphrey's
01.2023 - 05.2023
Line Worker
Ensign Laboratories
05.2022 - 01.2023
Cafe Coordinator
McDonald's
05.2022 - 06.2024
Barista Shift Supervisor
Hudsons Coffee
07.2013 - 01.2022
Barista
Coopers Patisserie
05.2011 - 06.2013
Department Manager
BIG W
04.2010 - 03.2011
Assistant Manager
Harvey Warne Hamill
03.2008 - 03.2010
Sales Assistant
Rabbit Photo
10.2006 - 01.2008
Cafe Manager
Mrs Fields Bakehouse
06.1998 - 09.2006
Certificate 3 of Individual Support - Aged And Disability Support
Box Hill Institute