Jess Holliday
Buderim
Summary
I am a hard working and motivated individual, passionate about all things creative and fashion forward. I am nearing the completion of my first year in fashion studies, and aspire to involve myself in the industry and begin applying my skills and learnings in as many ways possible. From here, I aim to build myself a long-term career in a field which brings me much excitement and ardor.
Overview
7
7
years of professional experience
Work History
Guest Service Agent
Oaks Oasis Resort
09.2020 - 10.2021
- Greeted customers upon arrival, offered assistance & answered questions to build rapport & retention.
- Investigated guest challenges to offer timely resolution.
- Resolved areas of dissatisfaction & implemented processes to prevent future obstacles.
- Applied comprehensive knowledge of products to increase daily sales.
- Displayed enthusiasm & promoted excellent service to customers, increasing referrals and walk-in business.
- Oversaw fast-paced front desk operations at a busy facility.
- Responded to incoming guests, telephone calls, & email inquiries with efficiency & professionalism.
- Assisted guests with check-ins, account inquiries & any additional services needed.
- Collected room deposits, fees & payments.
- Took reservations over phone & through email, recording guest information in computer system.
- Collaborated with team members to handle guest requirements from check-in through to check-out.
- Communicated problems regarding guest rooms to housekeeping services & maintenance personnel.
- Provided friendly, courteous service to create memorable moments for guests.
Food & Beverage Attendant
Novotel Twin Waters Resort
02.2018 - 08.2020
- Maintained flexible work schedule to meet event needs.
- Shared knowledge of products, enabling customers to make personal decisions based on taste and interest.
- Fostered enjoyable event atmosphere through friendly guest interactions.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Administrative Assistant
JMB International
06.2017 - 11.2017
Administrative Assistant
Beerwah Active Physio
12.2016 - 01.2017
Food and Beverage Attendant
Collins Food Group (Snag Stand)
12.2015 - 01.2018
Food and Beverage Attendant
Pizza Hut
12.2014 - 12.2015
Education
Advanced Diploma - Applied Fashion Design & Merchandising
Tafe Queensland
Mooloolaba, QLD12.2022
QCE And OP 7 -
Mountain Creek State High School
Mountain Creek, QLD11.2017
Skills
- Creative
- Strong communication & interpersonal skills
- Building customer relationships & loyalty
- Able to understand an individual and what they want/need
- Hard working & motivated
- Great team worker
- Honest & reliable
- Willing to learn & adapt
- Efficient & productive
- Attention to detail
- ExceedS customer expectations
Creative Activities
My main hobby is sewing, but I also love painting, drawing, and anything which allows me to be creative.
Fashion
I love that fashion enables people to express creativity and individuality through clothing and accessories. My favourite labels at the moment include House of Sunny, Arthur Apparel, Hosbjerg, Velvet Canyon, Temple of the Sun, Miaou, Nagnata, Inamorata and so on.
Yoga and Pilates
Between work and study, I always make time to attend yoga/pilates classes through the week.
REFEREES
Front Office Manager
Oaks Oasis Resort
Courtney Neill
0422 763 470
fomoasis@theoaksgroup.com.au
Banquets Manager
Novotel Twin Waters Resort
Julia Cullen
0478 653 693
Previous Company Director
JMB International
Jack Best
0466 619 104
Timeline
Guest Service Agent
Oaks Oasis Resort
09.2020 - 10.2021
Food & Beverage Attendant
Novotel Twin Waters Resort
02.2018 - 08.2020
Administrative Assistant
JMB International
06.2017 - 11.2017
Administrative Assistant
Beerwah Active Physio
12.2016 - 01.2017
Food and Beverage Attendant
Collins Food Group (Snag Stand)
12.2015 - 01.2018
Food and Beverage Attendant
Pizza Hut
12.2014 - 12.2015
Advanced Diploma - Applied Fashion Design & Merchandising
Tafe Queensland
QCE And OP 7 -
Mountain Creek State High School
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