Jess Laity
Hampton,Australia
Summary
Resourceful, hardworking and team-orientated student at Monash university with a strong interest in aerospace and mechanical engineering with a focus on eco friendly renewable solutions such as offshore wind farms and pumped hydro. Who is currently interested in gaining practical, hands on experience in a professional environmnet.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Landscape Gardener
Green Seed Gardening
Melbourne, VIC
11.2020 - Current
-
- Developed loyal clientele through attentive listening skills that led to accurate interpretation of their design and gardening maintenance preferences.
- Expanded client base with high-quality workmanship, leading to increased word-of-mouth referrals.
- Boosted customer retention rates through effective communication, timely project updates, and prompt resolution of concerns.
Customer Support Specialist
Marvel Stadium
Melbourne, VIC
10.2020 - 06.2023
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Developed skills to work under high-pressure situations in a team environment
Catering Staff Member
Pinnacle People
Melbourne, VIC
03.2020 - 03.2022
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
Education
Bachelor of Engineering - Aerospace
Monash University
11.2025
Certification
- Bronze Medallion Lorne Surf Lifesaving Club 2016
- RSA (Responsible Service of Alcohol) certificate 2019
- White card (construction)
- First aid certificate
Accomplishments
- Haileybury VCE scholars board 2019
- Further Maths Prize (honors) 2018
- Accounting Honors 2018
- APS First XVIII Football Premiership 2018 2019
- The Allan Jeans Memorial trophy 2019
Additional Information
EXPERIENCE/QUALIFICATIONS
Professional Experience
- Bayside Pharmacy (2016-2019)
- Green Seed landscaping (2020 – current day)
- Marvel Stadium ticketing (2021-2023)
- Pinnacle people catering (2021-2023)
Customer Service
The three years I worked at Bayside pharmacy as well as Marvel stadium provided valuable experience in dealing with many different customers helped me gain skills and confidence with all aspects of customer service.
Problem Solving
Having a strong passion for Math’s and science, I have always enjoyed problem solving and thinking on my feet, thus being enhanced through my experience with surf lifesaving at Lorne where practical on-the-go thinking is essential to ensure the safety of beach-goers. I am also currently in my third year studying aerospace engineering at Monash university, as there is a strong emphasis on problem solving in my degree I fell I have been able to further improve my skills in this area.
Work Ethic
Being raised in a hard-working family, I have been taught to make the most of all opportunities I get in life and give it a 100 percent. Through previous working experiences in Laboring and delivering for Bayside Pharmacy I have witnessed the rewards to hard work no matter the task. Through competing in various sports from a young age, I’ve also been taught the importance of
Communication Skills
Through my past experience of working at Bayside Pharmacy delivering goods, I have had the responsibility to clearly communicate, interpret and interact with various people in an engaging manner. I am respectful of people and their individual differences. In 2022 I took a year off university to work and travel overseas which provided me with many valuable lessons and perspectives on clear communication despite various language barriers
References
- Catherine Beech, Green Seed Gardening, 0402312979
- Phillip Etherington, Head of Castlefield house Haileybury, phillip.Etherington@haileybury.vic.edu.au
Community Service
- 2016-17: Surf Lifesaving patrol (lorne, Victoria)
- 2023: Matt’s Place Community Meals Program
- 2023-2024: Earth Care St Kilda tree planting and conservation
Timeline
Landscape Gardener
Green Seed Gardening
11.2020 - Current
Customer Support Specialist
Marvel Stadium
10.2020 - 06.2023
Catering Staff Member
Pinnacle People
03.2020 - 03.2022
Bachelor of Engineering - Aerospace
Monash University