Empathetic and caring worker who is passionate about providing meaningful support and services to clients. Excellent communicator bringing 7 years of comprehensive experience caring for young people in out of home care who have experienced trauma, abuse and neglect and have a range of complex issues. Creative and understanding professional commended for client advocacy and being a gentle and caring support person.
Overview
8
8
years of professional experience
Work History
Case Manager (Kinship Care)
Anglicare Victoria
04.2023 - Current
Arrange and participate in care team meetings to address client needs and develop individualized plans
Assist child protection in developing case plans which follow court orders
Use CRIS and CRISSP to maintained accurate and up to date documentation on all cases
Efficiently address client concerns or queries in a timely manner
Educate clients and carers on available programs and services and empowering them to make informed decisions
Monitor ongoing cases closely, adjusting care plans as needed based on changes in circumstances or goals
Participate in regular professional development opportunities to stay updated on best practices
Help provide a safe environment for vulnerable children by reporting suspected abuse or neglect
Assist clients in setting achievable goals while providing ongoing encouragement and support to reach the objectives
Advocate for client rights, needs and wishes when communicating with stakeholders and other family members
Research events and activates for young people and/or carers to participate in
Maintain relationships and collaborate with stakeholders to support good clients outcomes
Build rapport and maintain healthy working relationships
Facilitate client transport when carers where unable to
Faciliate and supervise parental contacts.
Work using "best interests principles" framework
Assisting new workers to understand online systems and case management expectations
Support young people during child protection interveiws when there are concerns of abuse
Residential youth worker
Anglicare Victoria
12.2018 - 04.2023
Following young people’s safety plans and conducing risk assessments
Conducting routine room searches and welfare checks to insure young people are safe and maintain a safe environment
Completing daily household duties and responsibilities
Administering prescribed medication to clients
Involvement in team meetings to discuss young peoples progress and implement any changes that may be necessary in order to meet client needs
Support and mentor clients in developing skills to become successful in the community
Facilitate client transport to participate in activities within the community, attend appointments and engage in school programs
Provide support to clients in navigating available resources
Research events and activates for young people to engage in within the local community area
Maintain relationships and collaborate with parents and stakeholders to support good clients outcomes
Supervise clients in residential and community-based settings to minimize risks and offer support
Provide guidance and advice to clients and supporting navigation of diverse personal and social issues
Develop and implement a range of resources and strategies to motivate young people
Assist in identifying and reducing barriers to youth engagement and development
Build rapport and maintain healthy working relationships
Complete necessary reports and documentation to maintain thorough, accurate case records
Develop individualized plans to support clients goals
Work using "best interests principles" framework
(05/2017 - 06/2017 Student placement with Anglicare Victoria as a residential youth worker prior to employment)
Community Development worker
Whittlesea Community House (student Placement)
09.2017 - 12.2017
Arrange and participate in care team meetings to address client needs and develop individualized plans
Assist child protection in developing case plans which follow court orders
Use CRIS and CRISSP to maintained accurate and up to date documentation on all cases
Efficiently address client concerns or queries in a timely manner
Educate clients and carers on available programs and services and empowering them to make informed decisions
Monitor ongoing cases closely, adjusting care plans as needed based on changes in circumstances or goals
Participate in regular professional development opportunities to stay updated on best practices
Help provide a safe environment for vulnerable children by reporting suspected abuse or neglect
Assist clients in setting achievable goals while providing ongoing encouragement and support to reach the objectives
Advocate for client rights, needs and wishes when communicating with stakeholders and other family members
Research events and activates for young people and/or carers to participate in
Maintain relationships and collaborate with stakeholders to support good clients outcomes
Build rapport and maintain healthy working relationships
Facilitate client transport when carers where unable to
Faciliate and supervise parental contacts.
Work using "best interests principles" framework
Assisting new workers to understand online systems and case management expectations
Education
Certificate 4 in child, youth and family intervention -
Melbourne Polytechnic
Fairfield, VIC
06.2020
Diploma of Community Services -
Kangan Institute
Melbourne, VIC
12.2017
Skills
Strong communication and written skills
Client Needs Assessment
Youth Interviewing
Individualized Care Plans
Advocacy
Calm in Crisis Situations
Safety and Risk Assessments
Mental Health Crisis Response
Development Training
Personality disorders training-11/2025
Ignite leadership training-6/2025
MARAM training-2025
CRIS training-2023
First aid -11/2022
Mental health awareness training -2022
LAC training refresher -2022
Aboriginal and torres strait islander cultural awareness training -2020
Suicide intervention training -2020
LAC training -2020
Referees
Available upon request
Timeline
Case Manager (Kinship Care)
Anglicare Victoria
04.2023 - Current
Residential youth worker
Anglicare Victoria
12.2018 - 04.2023
Community Development worker
Whittlesea Community House (student Placement)
09.2017 - 12.2017
Certificate 4 in child, youth and family intervention -