Jess Mailey
Caringbah,NSW
Summary
Proven leader in healthcare and office management, adept at enhancing operational efficiency and staff productivity at Southern Cross Medical Practice. Excelled in practice management, fostering team collaboration, and implementing policy changes, leading to increased patient satisfaction and streamlined processes. Skilled in schedule management and staff development, achieving significant improvements in service delivery and financial performance.
Overview
15
15
years of professional experience
Work History
Practice Manager
Southern Cross Medical Practice
02.2016 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Supervised a team of 10 inclusive of practitioners and allied health staff at a minimum at one time.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Successfully guided our practice through three separate accreditation processes.
Office Manager
Australian Bridal Service
03.2010 - 09.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Cold calling potential leads for bridal spaces.
- Organising expo spaces to individual companies.
- Marketing each expo in Sydney & Melbourne.
- Control of various social media sites for the company.
Education
High School Diploma -
Woolooware High School
Woolooware, NSW09.2009
Skills
Schedule Management
Practice Management
Staff Management
Workflow Management
Policy Implementation
Records Management
Policy and procedure development
Employee performance
New Hire Training
Staff Development
Continuous Improvement
Timeline
Practice Manager
Southern Cross Medical Practice
02.2016 - Current
Office Manager
Australian Bridal Service
03.2010 - 09.2015
High School Diploma -
Woolooware High School
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