Jess McArdle

• Helped customers locate products and checked store system for merchandise at other sites.
• Coached new sales staff on store policies and strategies for increasing revenue.
• Fielded customer questions to share information about products, availability and pricing.
• Input credit and debit card payments in POS system to complete purchases.
• Assisted customers with prompt and polite support in-person and via telephone.
• Presented professional image consistent with company's brand values.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Contributed to team objectives in fast-paced environment.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Merchandised attractive shelf displays with current offerings to drive store sales.
• Negotiated prices, terms of sales and service agreements.
• Presented information to customers, peers and management.

• Triaged incoming patients to determine treatment needs and urgency of care.
• Answered owner animal health questions and advised on best care practices.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Processed financial transactions for clients.
• Trained and mentored other LVT staff.
• Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
• Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
• Designed and created client education materials and marketing materials for hospital services.
• Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
• Helped customers complete purchases, locate items and join reward programs.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
• Transcribed phone messages and relayed to appropriate personnel.

Refer to skills and tasks listed under Vet Partners