Summary
Overview
Work History
Education
Skills
Personal Information
Note
Hobbies and Interests
References
Timeline
Generic

Jess McCurdy

Craigieburn,Australia

Summary

I am dedicated and hard-working and I take pride in my work. The ability to work collaboratively with others is one of my greatest strengths. I enjoy and thrive in a training role as I love helping others to succeed. Additionally, I have excellent intermediary and conflict resolution skills which makes me a valuable team member. I'm driven to improve and pride myself on pushing through challenges and learning new skills.

Overview

13
13
years of professional experience

Work History

Store Training & Development Lead

JB Hi-Fi
Craigieburn, Victoria
07.2025 - Current
  • Contribute to the recruitment process in such ways as phone screenings, as well as face-to-face interviews.
  • Induct a newly contracted team member, guiding them through initial introductions, familiarizing them with company processes and policies, and supporting their learning of daily responsibilities and expectations.
  • Open and close the store with the correct security standards and ensure a clean and easy handover from myself to the next manager.
  • Identify areas of improvement, with a focus on developing staff toward their specific goals.
  • Facilitate and empower the sales team by offering targeted feedback and coaching aimed at driving results while ensuring a focus on customer service.
  • Delegate tasks and duties to team members with clear timelines, feedback, and accountability, ensuring that tasks are fairly distributed and staff are empowered to contribute.

Games Sales Coordinator

JB Hi-Fi
Craigieburn, Victoria
09.2024 - 06.2025
  • Facilitate and empower the sales team by offering targeted feedback and coaching aimed at driving results while ensuring a focus on customer service.
  • Maintain a neat, tidy, and appealing games section, merchandised with customer experience at the forefront.
  • Delegate tasks and duties to team members with clear timelines, feedback, and accountability, ensuring that tasks are fairly distributed and staff are empowered to contribute.
  • Maintain stock organization and accountability.
  • Oversee daily store operations as the lead shift manager, driving team performance and ensuring compliance with company processes and standards.

Retail Salesperson

JB Hi-Fi
Craigieburn, Australia
04.2022 - 09.2024
  • Strive to achieve top-line sales targets in addition to statistical targets with weekly review/coaching to drive constant improvement.
  • Work with the sales manager in order to improve customer service results and contribute to a cohesive sales team as one of the primary full-time sales members.
  • Continuously drive results in a fast paced retail environment while maintaining a customer first mindset.
  • Determine and qualify the customer's needs in order to suggest a solution to their needs while remaining within company policy and industry guidelines.
  • Facilitate telecommunication documentation in order to process Telstra service requests.

Warehousing and Storage

Ublinds
Melbourne, Australia
10.2020 - 12.2021
  • This role requires the physical capability to lift heavy boxes of blinds and shutters to be stored within the warehouse.
  • It also requires me to have exceptional spacial management and awareness skills in order to organise the warehouse in a neat and accessible fashion while working cooperatively with a team.

Crew Trainer

McDonald's
Melbourne, Australia
04.2015 - 03.2020
  • Training new employees on the processes and procedures required of kitchen staff, while also carrying out assistant management duties (Food safety verification, deliveries)

Head of safety team

McDonalds
Melbourne, Australia
04.2015 - 03.2020
  • Ensuring that safety procedures are being followed, as well as completing any necessary hazard/injury reports.

Kitchen Staff

McDonalds
Melbourne, Australia
04.2012 - 04.2015
  • Fulfilling kitchen orders on a variety of positions (grilling, assembling etc.) in a timely manner per McDonalds' stringent procedures.

Education

Bachelor of Business (Human Resource Management) -

La Trobe University
Bundoora
11-2018

Diploma of Screen and Media -

Royal Melbourne Institute of Technology
Melbourne, VIC
12.2021

Video Editing with Adobe Premiere CC -

Royal Melbourne Institute of Technology
Melbourne, VIC
01.2020

Shift Management Program -

McDonalds
Melbourne, VIC
11.2018

Management Development Program (MDP1) -

McDonalds
Melbourne, VIC
12.2015

Skills

  • Leadership
  • Teamwork
  • Mediation
  • Calm Communication
  • Interpersonal Skills
  • Empathetic
  • Attention to Detail
  • Energetic

Personal Information

Place of Birth: Australia

Note

I have included details about my first part-time job (McDonalds) as i believe it provided me with important grounding in working to process to achieve results, it also provided me with insights to the type of study and work I wanted to undertake.

Hobbies and Interests

  • Technology
  • Sport
  • Media

References

  • Danielle Galluzzo, JB Hi-Fi - Store Manager - 0400 452 654
  • Gail McHardy, Parents Victoria - CEO - 0413 589 627

Timeline

Store Training & Development Lead

JB Hi-Fi
07.2025 - Current

Games Sales Coordinator

JB Hi-Fi
09.2024 - 06.2025

Retail Salesperson

JB Hi-Fi
04.2022 - 09.2024

Warehousing and Storage

Ublinds
10.2020 - 12.2021

Crew Trainer

McDonald's
04.2015 - 03.2020

Head of safety team

McDonalds
04.2015 - 03.2020

Kitchen Staff

McDonalds
04.2012 - 04.2015

Bachelor of Business (Human Resource Management) -

La Trobe University

Diploma of Screen and Media -

Royal Melbourne Institute of Technology

Video Editing with Adobe Premiere CC -

Royal Melbourne Institute of Technology

Shift Management Program -

McDonalds

Management Development Program (MDP1) -

McDonalds

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Jess McCurdy