Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jess Monaghan

Summary

Motivated Duty Manager with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Excellent relationship-builder and multitasker always ready to support team needs. with experience handling high volume customer loads.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Duty Manager

The Palace Hotel
03.2022 - Current
  • teach and manage breaks and shifts for staff.
  • open/ close shifts solo, entering invoices
  • maintain a regular stocktake
  • communicate with customers on organising and hosting events this includes meetings, emails and communicating with BOH on dietaries restrictions, and requirements the customer has.
  • managing staff for events by creating run sheets and commentating customer requirements.
  • maintain a clean and efficient work environment including creating daily and fortnightly cleaning routines,
  • working solo in an efficient manner,
  • constantly learning new skills to better myself and teach new staff in an effective way, to the standard the venue requires.

Section Waiter

Daughter In Law
10.2021 - 01.2023
  • delivering food and drink to tables, taking orders enuring to upsell key items and catering and offering menu suggestions to cater for customers requirements such as allergies.
  • In a fast-paced environment, in a large group capacity, kitchen, bar with other floor staff.
  • floor service, including serving wine at the table and offering suggestion based off food pairings.
  • Interacting with many different people efficiently and effectively. Ensuring guest have an enjoyable experience.

Wait Staff Member

Lark Coffee
11.2020 - 12.2021
  • waiting tables serving food and drink in a confined space, answered. questions about menu items, making recommendations upon request.
  • maintain a clean and efficient work environment such as clearing tables and resetting during and after service.
  • working in a fast-paced environment, managing dine-in and takeout capacities while prioritising tasks.
  • interacting with range of people both staff and customers.

Education

Bachelor of Science - Physics

RMIT University
Melbourne, VIC
11.2023

Skills

  • Staff Management
  • Creating a positive environment for both staff and customers to enjoy
  • Staff Training and Development
  • Balance tills at end or start of shift
  • Critical Thinking
  • Supply Management

Certification

  • First Aid/CPR Certified 2022
  • RSA 2021

Timeline

Duty Manager

The Palace Hotel
03.2022 - Current

Section Waiter

Daughter In Law
10.2021 - 01.2023

Wait Staff Member

Lark Coffee
11.2020 - 12.2021

Bachelor of Science - Physics

RMIT University

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Jess Monaghan