Jessica O'Toole
Canberra
Summary
I am a 21-year-old with 2 years of experience as a Property Manager Assistant in residential and commercial properties. During this time, I developed strong skills in tenant relations, lease agreements, maintenance coordination, and ensuring compliance with regulations. I am proficient in using property management software, handling rent collections, managing invoices, and supporting various administrative tasks. My ability to stay organized, communicate effectively, and proactively address issues allows me to contribute to the smooth operation of property management teams. I am eager to bring my experience to a dynamic role, whether in property management or sales.
Overview
3
3
years of professional experience
Work History
Disability Support Worker
Enabled Disability Services
02.2024 - Current
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Assistant Property Manager
Ian McNamee & Partners
04.2022 - 02.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
Education
No Degree - Property And Stock Agents Act 2002
Certificate of Registration
Skills
- Ability to manage lease agreements, track payments, and schedule maintenance through software
- Strong communication skills for interacting with tenants and addressing their concerns
- Conflict resolution and problem-solving abilities
- Calendar management for scheduling appointments, inspections, and maintenance
- Organizing and maintaining files, both digital and physical
- Identifying areas for improvement or repair and reporting to management
- Prioritizing multiple tasks and managing deadlines
- Strong attention to detail and ability to handle various administrative tasks
- Understanding of lease agreements and tenant rights
Timeline
Disability Support Worker
Enabled Disability Services
02.2024 - Current
Assistant Property Manager
Ian McNamee & Partners
04.2022 - 02.2024
No Degree - Property And Stock Agents Act 2002
Certificate of Registration
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