Jessica O'Connell
Hamlyn Heights,Australia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Geelong Solar Energy
Geelong, VIC, Australia
04.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Scheduled office meetings and client appointments for staff teams
- Created and maintained databases to track and record customer data
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
Chef
National Hotel
Geelong, VIC, Australia
09.2018 - 06.2023
- Oversaw grill, stove, and oven, and cleaned equipment after every shift
- Checked freezer and refrigerator prior to each shift to verify correct temperatures
- Maintained well-organized mise en place to keep work consistent
- Placed orders to restock items before supplies ran out
- Handled and stored food to eliminate illness and prevent cross-contamination
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs
- Trained kitchen staff to perform various preparation tasks under pressure
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
Customer Service Cashier
The Big O
Portland, VIC, Australia
09.2015 - 09.2018
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
- Processed customer orders and accurately handled payment transactions
- Cooked customer orders following safe food handling practices
Education
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Portland Secondary College
Portland, VICCertificate III - Commercial Cookery
The Gordon Tafe
Geelong, VIC04.2021
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Microsoft Excel
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Scheduling
Additional Information
References
Natalie Dickinson
0480 450 076
Kimberly Bond
0448 538 826
Lyn Geraldene
0427 217 185
Timeline
Administrative Assistant
Geelong Solar Energy
04.2023 - Current
Chef
National Hotel
09.2018 - 06.2023
Customer Service Cashier
The Big O
09.2015 - 09.2018
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Portland Secondary College
Certificate III - Commercial Cookery
The Gordon Tafe