Jess Phillips
Central Coast,NSW
Summary
Experienced cleaner with 5 years of dedicated service in the cleaning industry, now seeking to transition back into the field after 2 years as a waitress. Eager to apply my meticulous attention to detail, punctuality, and customer service skills to deliver exceptional cleaning services. Ready to commence work immediately, available 7 days a week, and equipped with a reliable car and full license for flexible transportation. Excited to bring my bubbly and strong work ethic to a cleaning role where I can thrive and make a positive impact.
Overview
12
12
years of professional experience
Work History
Waitress
Bar Botanica
06.2024 - Current
- Greeting and seating guests, taking food and drink orders accurately, serving meals and beverages to guests, providing excellent customer service, answering questions about menu items, handling payment transactions, clearing tables and resetting them for next guests, collaborating with kitchen and bar staff to ensure timely services, following food safety and hygiene regulations
Cleaner
Gabes Cleaning Services
06.2023 - 06.2024
- Cleaning services to Government Depts / Buildings / offices, working in a team environment, customer service to clients on site, responsibility of holding keys to contract sites and client business, report maintenance issues to the supervisor and the client, comply with Workplace Health and Safety policy and procedures, time management, attention to detail and efficient working practices
Room attendant
Bells at Killcare
05.2022 - 05.2023
- Cleaning and maintaining guest rooms, changing bed linen and towels, vacuuming and dusting, restocking amenities, reporting any maintenance issues, following health and safety guidelines, working efficiently and attention to detail
Room Attendant
Executive Inn Newlampton
01.2021 - 05.2022
- Cleaning and maintaining guest rooms, changing bed linen and towels, vacuuming and dusting, restocking amenities, reporting any maintenance issues, following health and safety guidelines, working efficiently and attention to detail
Cleaner
Jan Dee Cleaning Services
04.2020 - 12.2020
- Cleaning and tidying various areas in homes, dusting, vacuuming, and mopping floors, cleaning bathrooms and kitchens, washing dishes and doing laundry, following specific cleaning instructions from clients, maintaining cleanliness and organization
Cleaner
Broadspectrum Cleaning
01.2019 - 04.2020
- Cleaning services to Government Depts / Buildings, Public Schools and Tafe Colleges, working in a team environment, customer service to clients on site, responsibility of holding keys to contract sites and client business, report maintenance issues to the supervisor and the client, comply with Workplace Health and Safety policy and procedures, time management, attention to detail and efficient working practices
Registered Business Name
Salte Boheme
01.2016 - 01.2019
- Stock ordering, inventory submitting, marketing, operation of weekly market stalls, sales generation, customer orders, money handling
Waitress
Entrance Lakehouse, the Entrance
01.2015 - 01.2016
- Delivery of exceptional customer service skills, time management, working as a team member, bar work, complying with workplace and safety practices, following food handling guidelines and practices, table service and orders, housekeeping
Sale Assistant
Dymocks Books, Erina Fair
01.2013 - 01.2014
- Delivery of exceptional customer service, achieving personal and store sales budgets, visual merchandising, including advertising setup and display, use of selling techniques and achieving individual sales targets, housekeeping, extensive knowledge of literature genres and authors, use of the art point of sale (POS) computer system, participation and setup in promotional events, contribute and participate in team meetings, follow business policies and procedures
Room Attendant
Jindabyne Cleaning Services
05.2019
- Cleaning and maintaining guest rooms, changing bed linen and towels, vacuuming and dusting, restocking amenities, reporting any maintenance issues, following health and safety guidelines, working efficiently and attention to detail
Room Attendant
Alpine Ski Resort, Thredbo
05.2016
- Cleaning and maintaining guest rooms, changing bed linen and towels, vacuuming and dusting, restocking amenities, reporting any maintenance issues, following health and safety guidelines, working efficiently and attention to detail
Lift Operator
Perisher, Perisher Valley
05.2015
- Delivery of exceptional customer service, time management, working as a team, complying with workplace health and safety practices, housekeeping, managing heavy machinery
Education
Skills
- Exceptional customer service skills
- Experience in meeting KPI's and targets
- Professional presentation
- High attention to detail
- Demonstrated skills in fundamental aspects of retailing & Cleaning Services
- Enthusiastic
- Innovative and creative
- Ability to work independently or as part of a team
- Excellent interpersonal skills
- Effective time management skills, highly organised
- Highly motivated, reliable and honest
- Hard working and committed
Hobbies and Interests
- Macramé making
- Fashion
- Bushwalking
- Skateboarding
- Surfing
References
- Chris Gallienne, Bar manager - Bar Botanica, 0439 034 977
- Pat Anderson, Housekeeping manager - The Executive Inn, 49 351 366
Availability
Available to commence work immediately, 7 days a week. Monday - Friday AM - PM, Saturday - Sunday AM - PM
Timeline
Waitress
Bar Botanica
06.2024 - Current
Cleaner
Gabes Cleaning Services
06.2023 - 06.2024
Room attendant
Bells at Killcare
05.2022 - 05.2023
Room Attendant
Executive Inn Newlampton
01.2021 - 05.2022
Cleaner
Jan Dee Cleaning Services
04.2020 - 12.2020
Room Attendant
Jindabyne Cleaning Services
05.2019
Cleaner
Broadspectrum Cleaning
01.2019 - 04.2020
Room Attendant
Alpine Ski Resort, Thredbo
05.2016
Registered Business Name
Salte Boheme
01.2016 - 01.2019
Lift Operator
Perisher, Perisher Valley
05.2015
Waitress
Entrance Lakehouse, the Entrance
01.2015 - 01.2016
Sale Assistant
Dymocks Books, Erina Fair
01.2013 - 01.2014
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