

Highly experienced Client Service Officer with over 12 years’ experience in financial planning and office administration environments. Demonstrated expertise in client service, compliance support, preparation and implementation of advice documentation, and adviser support. Recognised for strong organisational skills, attention to detail, and the ability to manage competing priorities while maintaining a high standard of professionalism and client care.
Achieved high levels of client satisfaction through proactive service management Strengthened stakeholder relationships, resulting in improved collaboration and project outcomes Delivered effective solutions to client challenges, enhancing overall service quality
Achieved compliance with financial regulations through effective planning and administration Enhanced operational workflows, resulting in improved efficiency in financial processes Drove initiatives that strengthened financial governance and accountability
Executed multiple tasks simultaneously while maintaining high standards of organization and prioritization
Coordinated and executed ad-hoc tasks for upper management to enhance operational efficiency
Managed and organized adviser appointment calendars, ensuring timely and effective meeting arrangements
Achieved clarity in advisory materials, resulting in enhanced client satisfaction and trust
Designed and implemented training programs tailored to junior staff needs, focusing on skill enhancement
Coordinated office activities and resources to maintain a productive work environment
Leveraged MS Office Suite for data analysis and document preparation, ensuring accuracy and professionalism in deliverables
Executed financial transactions and reconciliations using MYOB to support organizational fiscal health
Executed comprehensive financial modeling and reporting using Xplan to support informed decision-making