Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
JESS SCHURMANN

JESS SCHURMANN

Speers Point,NSW

Summary

Highly experienced Client Service Officer with over 12 years’ experience in financial planning and office administration environments. Demonstrated expertise in client service, compliance support, preparation and implementation of advice documentation, and adviser support. Recognised for strong organisational skills, attention to detail, and the ability to manage competing priorities while maintaining a high standard of professionalism and client care.

Overview

19
19
years of professional experience

Work History

Client Service Officer

Chelsea Wealth Management
Newcastle, NSW
04.2021 - 01.2026
  • Executed comprehensive administration and client service support functions.
  • Collaborated with fund managers and superannuation providers to implement strategic advice.
  • Assisted in preparing statements of advice and maintaining records of advice. Supported documentation efforts for implementation processes. Collaborated with team members to ensure accurate advice delivery.
  • Managed adviser calendars and facilitated client review meetings.
  • Executed insurance quote completion, ensuring adherence to KYC processes and compliance checks.
  • Optimized internal processes and mentored junior staff to enhance team efficiency.

Client Service Officer

Simmons Livingstone & Associates
Newcastle, NSW
01.2020 - 04.2021
  • Provided continuous client service support to enhance customer satisfaction.
  • Delivered comprehensive advisory statements and thorough documentation reviews to support informed decision-making.
  • Administered CRM databases and executed superannuation comparisons.
  • Oversaw client inquiries, KYC processes, and insurance quotation management.

Rookie Adviser

FinBiz Advisers
Newcastle, NSW
09.2019 - 12.2019
  • Compiled comprehensive records of advice and nil advice documentation.
  • Oversaw follow-up actions resulting from client meetings.
  • Managed reconciliation of client investments and streamlined application processing.

Paraplanner (Junior/Trainee)

JSA Financial Planning Group
Newcastle, NSW
01.2019 - 09.2019
  • Assisted in creating advice statements and maintaining records of advice. Supported preliminary analysis documentation efforts. Collaborated with team members to ensure accurate documentation processes.
  • Managed entry and maintenance of client data within Xplan system.
  • Facilitated communication and collaboration with product providers.

Client Service Officer

JSA Financial Planning Group
Newcastle, NSW
07.2017 - 12.2018
  • Facilitated client service operations and ensured adherence to compliance standards.
  • Oversaw adviser scheduling and facilitated annual review processes.
  • Managed processing of applications for superannuation insurance and investment products.
  • Oversaw maintenance of Xplan records to ensure data accuracy and compliance.

Personal Assistant / Administrative Support Officer

Growth Coaching International
Perth, WA
10.2008 - 12.2010
  • Facilitated administrative operations and managed scheduling activities.
  • Managed expense processing and debtor follow-ups utilizing MYOB software.
  • Managed travel coordination and database maintenance to ensure seamless operations.

Personal Assistant & Customer Service Administrator

Fusion Planning Group
Perth, WA
01.2007 - 06.2008
  • Provided continuous client service support to enhance customer satisfaction.
  • Delivered comprehensive advisory statements and thorough documentation reviews to support informed decision-making.
  • Administered CRM databases and executed superannuation comparisons.
  • Oversaw client inquiries, KYC processes, and insurance quotation management.

Education

Certificate IV - Finance And Mortgage Brokering

Kaplan
Sydney, NSW

Bachelor of Business (Financial Planning) - Financial Planning

Open University Australia
01.2018

Certificate IV in Business - Business

TAFE Western Australia
Perth, WA
01.2008

Year 12 Certificate -

Duncraig Senior High School
Perth, WA
01.2001

Skills

Achieved high levels of client satisfaction through proactive service management Strengthened stakeholder relationships, resulting in improved collaboration and project outcomes Delivered effective solutions to client challenges, enhancing overall service quality

Achieved compliance with financial regulations through effective planning and administration Enhanced operational workflows, resulting in improved efficiency in financial processes Drove initiatives that strengthened financial governance and accountability

Executed multiple tasks simultaneously while maintaining high standards of organization and prioritization

Coordinated and executed ad-hoc tasks for upper management to enhance operational efficiency

Managed and organized adviser appointment calendars, ensuring timely and effective meeting arrangements

Achieved clarity in advisory materials, resulting in enhanced client satisfaction and trust

Designed and implemented training programs tailored to junior staff needs, focusing on skill enhancement

Coordinated office activities and resources to maintain a productive work environment

Leveraged MS Office Suite for data analysis and document preparation, ensuring accuracy and professionalism in deliverables

Executed financial transactions and reconciliations using MYOB to support organizational fiscal health

Executed comprehensive financial modeling and reporting using Xplan to support informed decision-making

Timeline

Client Service Officer

Chelsea Wealth Management
04.2021 - 01.2026

Client Service Officer

Simmons Livingstone & Associates
01.2020 - 04.2021

Rookie Adviser

FinBiz Advisers
09.2019 - 12.2019

Paraplanner (Junior/Trainee)

JSA Financial Planning Group
01.2019 - 09.2019

Client Service Officer

JSA Financial Planning Group
07.2017 - 12.2018

Personal Assistant / Administrative Support Officer

Growth Coaching International
10.2008 - 12.2010

Personal Assistant & Customer Service Administrator

Fusion Planning Group
01.2007 - 06.2008

Certificate IV - Finance And Mortgage Brokering

Kaplan

Bachelor of Business (Financial Planning) - Financial Planning

Open University Australia

Certificate IV in Business - Business

TAFE Western Australia

Year 12 Certificate -

Duncraig Senior High School
JESS SCHURMANN