Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Jess Shelbourne

Gold Coast,QLD

Summary

Reliable and disciplined adult with proven time management and collaboration skills. Strong interpersonal skills, communication and confidence within and outside of work environments. Good in depth understanding of employability skills and the importance of working as part of a team, leading a team, learning from others and developing as a professional. Holds a current RSA certificate, and has a number of previous years experience in retail and hospitality industries with a passion for high levels of customer service skills, and management. Is highly capable of taking on great amounts of responsibility within the workplace and leading a team from a managing perspective. Has an eye for attention to detail and a high standard of completion of tasks required within employment roles. Is passionate about marketing and social media aspects of businesses; applying and developing current knowledge to aid in growing the business from a marketing/social media point of view.

Overview

5
5
years of professional experience
1
1
Certification

Work History

2IC / Barista

Bobby's Coffee Store
Adelaide
07.2022 - 02.2024
  • Greeted and communicated with customers by providing excellent customer service skills whilst building relationships with the loyal customer base
  • Handled high volumes of coffee rushes at an efficient level whilst taking orders
  • Strong latte art skills
  • Consistently maintained high levels of cleanliness, organisation, storage and sanitation
  • Created signs and displays to advertise events
  • Trained new baristas on company policies and procedures
  • Utilized POS system to receive and process customer payments
  • Used high levels of initiative to problem solve and complete necessary tasks at hand
  • Placed orders with suppliers for delivery of products required for daily operations; coffee, fresh produce, milk, cups, etc.
  • Provided responsible alcohol service with extensive beverage knowledge

Barista / FOH

Joe's Henley Beach
Adelaide
03.2021 - 07.2021
  • Prepared high volumes of specialty coffee drinks in a fast paced environment
  • Input orders into point of sale system and handled customer payments
  • Trained new baristas on company policies and procedures
  • Restocked service areas with supplies
  • Provided excellent customer service skills whilst taking orders via POS and table service

Bartender / Barista

Super Bueno
Adelaide
03.2021 - 07.2021
  • Stocked ice bins and coolers as needed throughout shift
  • Described drink flavors and taste profiles to customers to help with ordering decisions
  • Made friendly conversation with customers to provide enjoyable bar experience
  • Assisted in setting up the bar for service shift
  • Adhered to state regulations regarding serving alcohol responsibly
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
  • Effectively multitasked within fast-paced environment
  • Poured wine, beer and cocktails for patrons
  • Cleared and re set tables during busy dinner bookings
  • Performed opening and closing duties including restocking supplies

Bartender

Lion Arts Factory
Adelaide
03.2021 - 07.2021
  • Checked identification of guests to verify age requirements for alcohol purchase
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
  • Assisted in setting up the bar for service shift
  • Cleansed glasses with sanitizing solution after each use

Bar Manager

Royal Croquet Club (RCC) - Adelaide Fringe 2021
Adelaide
02.2021 - 03.2021
  • Trained new employees to perform duties
  • Reorganized bar stations to streamline service flow
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies
  • Participated in clean-up efforts after the event concluded
  • Checked identification of guests to verify age requirements for alcohol purchase
  • Performed opening and closing duties including restocking supplies

Barista / Kitchen Hand

Cafe 22
Adelaide
08.2020 - 03.2021
  • Sliced fruits, vegetables and meats for use in food service
  • Prepared hot and cold beverages including coffee
  • Greeted customers and took orders for coffee drinks, food items, and other beverages
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product
  • Assisted with catering orders for corporate clients or private parties upon request
  • Cleaned and sanitized service, complying to health protocols and food safety standards
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors

Retail Assistant (seasonal)

Surf Dive & Ski
Adelaide
11.2018 - 02.2019
  • Rang up purchases accurately on the point-of-sale system
  • Provided excellent customer service by attending to customer needs in a timely manner
  • Managed customer complaints in a professional manner while seeking solutions for resolution
  • Organized storeroom items neatly on shelves according to size, color or type of item
  • Engaged with customers and recommended products based on needs and requests
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise

Education

Year 12 -

Mitcham Girls High School
11.2018

Skills

  • Multitasking Skills
  • Latte art
  • Bubbly and Outgoing personality
  • Excellent Customer Service Skills
  • Management skills
  • Coffee Machine Operations
  • Food Preparation
  • Leadership skills
  • Organisation
  • Attention to Detail
  • Efficient in fast paced environments

Certification

  • Holds current full drivers license

Languages

English
Professional

Affiliations

  • Enjoys early mornings & routine
  • Passionate about health & fitness
  • Travelling

Timeline

2IC / Barista

Bobby's Coffee Store
07.2022 - 02.2024

Barista / FOH

Joe's Henley Beach
03.2021 - 07.2021

Bartender / Barista

Super Bueno
03.2021 - 07.2021

Bartender

Lion Arts Factory
03.2021 - 07.2021

Bar Manager

Royal Croquet Club (RCC) - Adelaide Fringe 2021
02.2021 - 03.2021

Barista / Kitchen Hand

Cafe 22
08.2020 - 03.2021

Retail Assistant (seasonal)

Surf Dive & Ski
11.2018 - 02.2019

Year 12 -

Mitcham Girls High School
Jess Shelbourne