Summary
Work History
Education
Skills
References
Timeline
Generic

Jess Snadden

Maddington,WA

Summary

Proven achiever with a strong background in compliance management and problem-solving, honed at Chubb Fire & Security working on the DFES contract. Excelled in roles requiring discipline, focus, and teamwork, significantly improving client satisfaction and operational efficiency. Skilled in multitasking and attention to detail, consistently meeting and surpassing performance goals.

Work History

Monitoring Officer

Chubb Fire & Security
07.2022
  • Advising clients of alarms and signals from fire monitoring equipment
  • Booking after hours technicians on behalf of clients.
  • Liaising with contract provider (DFES) and meeting there KPIs
  • Data entry/filing
  • Completing reports for each shift to advise of any immediate problems and sites that have not been communicating.
  • Processing applications for fire monitoring, upgrades and disconnections
  • Monitoring and replying to email enquiries

Debt Collector

Cash Converters
02.2021
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Achieved performance goals on consistent basis.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Documented customer payment interactions and account statuses for future reference.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Technical Support Officer

Stellar
06.2019
  • Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
  • Effectively managed priorities while balancing competing demands from internal users.
  • Improved customer satisfaction by resolving technical issues in a timely manner.
  • Used ticketing systems to manage and process support actions and requests.
  • Seconded to the IT department at same time, able to liaise on technical support issues directly to IT and vice versa to our Technical Support team

Customer Service Cashier

Grill'd
01.2013
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

Bachelor Of Arts - Film And Television

Edith Cowan University
Perth, WA
07.2016

Cert IV - Film And Television

TAFE

Carey Baptist College
Harrisdale, WA

Skills

  • Compliance Management
  • Discipline and Focus
  • Teamwork and Loyalty
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Multitasking Abilities

References

  • Heather Coyle

Team leader (Chubb)

0407 726 133

  • Ann Heesters

Senior Officer (Chubb)

0433 577 324

Timeline

Monitoring Officer

Chubb Fire & Security
07.2022

Debt Collector

Cash Converters
02.2021

Technical Support Officer

Stellar
06.2019

Customer Service Cashier

Grill'd
01.2013

Bachelor Of Arts - Film And Television

Edith Cowan University

Cert IV - Film And Television

TAFE

Carey Baptist College

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Jess Snadden