Jessica Thorne
Willowbank,Qld
Summary
I am Passionate about promoting lasting customer satisfaction by delivering quality service and support. I am very reliable, bring great attention to detail and time management abilities to successfully multitask in fast-paced environments. I am organized, dependable and successful at managing multiple priorities with a positive attitude. I also have the willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kitchen Hand
St Andrews Hospital
09.2016 - 04.2017
- Meal delivery
- Checked patients Dietary charts to ensure their requirements were met
- General Maintenance
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Transported food items from storage areas to kitchen for prepping.
- Followed recipes and chef instructions to prepare food correctly.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Stocked and rotated food items according to expiration dates.
- Pushed, pulled and transported large loads and objects.
Customer service
Queens Park Café
11.2015 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used cash registers and credit card machines to cash out customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Customer Service, Cashier
Brodies Meal Makers
03.2014 - 10.2015
- General Maintenance
- Handled calls promptly and with courteous professionalism.
- Processed orders, service requests and applied information to customers.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service
Limelight Cinemas Ipswich
11.2013 - 12.2013
- Stock Control
- Exhibited high energy and professionalism when dealing with customers and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Bakers Assistant
Coles Ipswich
02.2013 - 11.2013
- Customer Service
- Stock Control
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Operated commercial kitchen equipment and tools.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Front Counter
McDonald – Yamanto, Drink
11.2011 - 09.2012
- Drive Through Presenter
- Demonstrated knowledge and applied proper food handling standards.
- Managed multiple tasks in high-volume environment.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Education
Rosewood State High School
Rosewood, QLDSkills
- Verbal and Written Communication
- Food and Beverage Service
- Restocking
- Heavy Lifting
- Sanitization Protocols
- Dietary Restrictions
- Dishwasher Operation
- Kitchen Operations
- Cash Register Operations
Certification
Certificate III - Logistics
RSA
RSG
Timeline
Kitchen Hand
St Andrews Hospital
09.2016 - 04.2017
Customer service
Queens Park Café
11.2015 - 05.2016
Customer Service, Cashier
Brodies Meal Makers
03.2014 - 10.2015
Customer Service
Limelight Cinemas Ipswich
11.2013 - 12.2013
Bakers Assistant
Coles Ipswich
02.2013 - 11.2013
Front Counter
McDonald – Yamanto, Drink
11.2011 - 09.2012
Rosewood State High School
Certificate III - Logistics
RSA
RSG
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