Dedicated Project Officer successful at cultivating strong relationships and building quality-minded teams. Consistent record of completing projects according to schedule and earning high client satisfaction. Adept at coordinating documentation, spreadsheets, presentations and supporting materials. Detail-oriented and methodical professional with an analytical approach. Prepared to apply extensive knowledge and experience to a challenging new role.
Hi, I’m
Jess Treacy
Summary
Overview
5
years of professional experience
Work History
Hearing Australia
Project Officer/Manager
05.2022 - Current
Job overview
- Developed and deepened relationships with key stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Kept senior management well-informed by preparing and presenting project status reports.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Monitored deadlines and milestones to keep team on track with project schedule.
- Gathered and organized supporting materials for meetings and project updates.
- Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Updated customers and senior leaders on progress and roadblocks.
- Organized scope, schedule and assignments for entire team.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Accomplished multiple tasks within established timeframes.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Formulated policies and procedures to streamline operations.
- Targeted growth opportunities throughout service offerings and business model.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Collaborated with company leaders to support consistency and best practices.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Hearing Australia
Acting Team Leader
03.2022 - 05.2022
Job overview
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with staff through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Educated staff on organizational mission and goals to help employees achieve success.
Hearing Australia
Call Centre Operator
12.2018 - 03.2022
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
- Wrote all procedures and processes for the Contact Centre
- Acted as resource coordinator and team leader during this time.
- Was a Project SME for all incoming relevant projects to the Contact Centre, assisting and implementing role out.
Target
Customer Service Expert
01.2018 - 01.2019
Job overview
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Coles
Coles Services
09.2015 - 04.2019
Job overview
Education
First Aid
University Overview
COLLEGE FOR ADULT LEARNINGONLINE
Certificate IV from Project Management
12.2023
University Overview
THORNLEY GROUPONLINE
Obtainment from Lean Six Sigma Yellow Belt
05.2023
University Overview
First AidPort Macquarie
Obtainment from First Aid: HLTAID003, HLTAID002, HLTAID001
06.2022
University Overview
OTENNSW
Certificate II from Business Administration
01.2017
University Overview
TAFENewcastle, NSW
Certificate IV from Tertiary Preparation Certificate (equivalent To HS
12.2015
University Overview
Skills
- Project Scoping
- Deadline Adherence
- Data Collection
- Agile Projects
- Procedural Updates
- Strategy Implementation
- Team Meetings
- Process Improvement Implementation
- Change Implementation
- Document Management
- Timelines and Milestones
- Project Proposals
Timeline
Project Officer/Manager
Hearing Australia
05.2022 - Current
Acting Team Leader
Hearing Australia
03.2022 - 05.2022
Call Centre Operator
Hearing Australia
12.2018 - 03.2022
Customer Service Expert
Target
01.2018 - 01.2019
Coles Services
Coles
09.2015 - 04.2019
First Aid
COLLEGE FOR ADULT LEARNING
Certificate IV from Project Management
THORNLEY GROUP
Obtainment from Lean Six Sigma Yellow Belt
First Aid
Obtainment from First Aid: HLTAID003, HLTAID002, HLTAID001
OTEN
Certificate II from Business Administration
TAFE
Certificate IV from Tertiary Preparation Certificate (equivalent To HS
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