Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Jessica Truran

Epping

Summary

Dedicated and enthusiastic individual with a solid foundation in customer service, communication, time management, and problem-solving skills. Completed year 12 education at Peter Lalor Secondary College while working as a Customer Service Assistant. Proven ability to work effectively within a team environment, demonstrating respect, thoughtfulness, and a willingness to assist others. Seeking opportunities to leverage these qualities as a valuable asset to an organization in need of a dedicated and enthusiastic employee.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cleaner

ALH HOTELS
01.2025 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Team Member

Reading Cinemas
05.2024 - Current
  • Assist customers with ticket purchases and inquiries, ensuring a smooth and enjoyable experience.
  • Streamline ticketing processes, reducing wait times and improving customer satisfaction, while maintaining accurate cash handling procedures.
  • Collaborate with team members to resolve customer concerns promptly, ensuring seamless operations and positive moviegoing experiences.
  • Maintain up-to-date knowledge of film schedules, promotions, and theater policies to provide accurate and comprehensive information to patrons.

Disability support Worker, Disability Work

10.2023 - 01.2024
  • Assist clients with daily tasks, ensuring personal hygiene and a clean living environment.
  • Build strong client relationships to identify and meet individual needs effectively.
  • Document daily activities and client progress in detailed reports.
  • Support clients in maintaining their independence through personalized care plans.

Customer Service

Juves Pizza
06.2023 - 09.2023
  • Greeted customers warmly, enhancing their experience and satisfaction
  • Processed sales transactions efficiently, ensuring accuracy
  • Answered customer inquiries about store merchandise, improving knowledge and trust
  • Maintained cleanliness of store areas, contributing to a pleasant shopping environment
  • Packaged pizzas neatly, ensuring customer satisfaction and repeat business

Education

VCAL -

Peter Lalor Vocational College
Lalor
11.2023

Skills

  • Housekeeping
  • Customer service
  • Time management
  • Food safety
  • Cleanliness maintenance
  • Cash handling expertise
  • Adaptability and resilience

Certification

  • 2023 - First aid certificate
  • 2023 - RSA
  • 2023 - Working With Children's Check

Hobbies and Interests

Music, Singing, Travel, Spending time with family and friends, Nature, Animal Care

Timeline

Cleaner

ALH HOTELS
01.2025 - Current

Team Member

Reading Cinemas
05.2024 - Current

Disability support Worker, Disability Work

10.2023 - 01.2024

Customer Service

Juves Pizza
06.2023 - 09.2023

VCAL -

Peter Lalor Vocational College
Jessica Truran