Jess Yeend
Upper Coomera,QLD
Summary
Professional with experience in managing and coordinating complex bids. Specialized in strategic planning, proposal development, and stakeholder engagement. Strong focus on team collaboration and achieving results, adapting to changing needs and ensuring reliability. Skilled in communication, negotiation, and project management with results-driven mindset.
Overview
16
16
years of professional experience
Work History
Bid Coordination, Account Management, Project Management
BSA
07.2021 - Current
- Bid coordination, marketing support, proposal creation, and project management across the organisation
- This involved supporting and managing tenders for some of Australia’s largest telecommunications providers, ranging from large, complex tender submissions to smaller, ad hoc pricing and information requests
- Manage the end-to-end bid process on all tender and proposal requests of various complexities and values, with some worth over a billion dollars
- Worked creatively and analytically in problem-solving environment, internally and with clients.
- Evaluated post-bid results to identify areas for improvement in future proposals by conducting thorough debriefs with both internal teams and clients.
- Create and edit engaging and relevant content to enable the organisation to win new and secure existing business
- Built strong relationships with key stakeholders across all organizational levels, allowing for better understanding of internal capabilities and expertise available when preparing bids.
- Project management of crucial implementation project for a key aspect of the business, including managing and coordinating with internal and external stakeholders to ensure the project was delivered smoothly and to the timeline required
- Supported with marketing materials as required, including presentation support, social media posts and internal newsletters announcing key business achievements
Tender Content Coordinator
Custom Fleet
01.2017 - Current
- Supporting the sales organisation in the identification of and responses to tenders for fleet leasing and management services, as well as other ad hoc sales communication responsibilities such as the creation of sales presentations and assistance in marketing communications material
- Overseen and contributed to the successful submission of over 150 tenders in a number of formats and of varying complexity
- Consistently exceed the targeted tender short-listing rate of over 60% for new bids and 90% for retention bids
- Contributed new content and edited existing content in our comprehensive 'tenders’ library', including ensuring all information is relevant and up to date and archiving no longer required materials
- Worked as part of a two-person team to completely redesign and update Custom Fleet’s 'Capability Guide', including the decision to move the guide to an online, easy to access and edit system to ensure business capability is fully understood and cohesive across all business units
- Saw a marked improvement in submission time-frames as a direct result of the management of the library - over 90% of tenders are now submitted early
- Worked closely with subject matter experts and sales professionals across our trans-Tasman organisation to ensure tenders are answered in a manner that is both interesting and best represents our business capabilities while juggling time zone differences and conflicting priorities
- Feedback received on tenders submitted by our team consistently states that our tender documents are some of, if not the most engaging and comprehensive of all submitted responses
- Redesigned our tender tracking spreadsheet to increase efficiency and accuracy of tender submission and results tracking
- Supported the Operations arm of the business in moving all process and procedure documents to our online knowledge management system
Bid Coordinator / Tender Writer
Business Australia
02.2021 - 07.2021
- Company Overview: A large, national, not-for-profit organisation specialising in agency nursing, labour hire, and recruitment, as well as small business support
- Coordination of and content creation for tenders and grants
- Coordinate the bid process for small to large tenders in a variety of formats and to differing complexities
- Creation of compelling content to promote the efforts and ideals of the organisation, including editing existing works and taking the knowledge of internal subject matter experts and translating that into engaging and accessible content
- Key stakeholder management including coordinating meetings, assigning work, and ensuring all pieces are delivered on time
- Addition to and review of key library content, including developing a new library for 2021 of fresh content
- A large, national, not-for-profit organisation specialising in agency nursing, labour hire, and recruitment, as well as small business support
Admin Support Coordinator
BlueCross Western Gardens
04.2015 - 12.2016
- Provide high-level customer service to all BlueCross stakeholders - residents, staff, and relatives - while managing all front-office and administration activities, including reception work, supplies management, and managing all respite bookings as well as ad hoc sales activities such as taking potential new residents and their families on tours of the residence and responding to in-person and phone enquiries
- Implemented a 'dropped shifts' booklet which saw a dramatic reduction in unfilled shifts and agency usage
- Worked in tandem with the residence manager to hire multiple new staff across several roles which again saw a drop in our agency usage until we were consistently under budget
- Won six awards for excellence as nominated by staff, residents, and family members
- Created 'How-To' guides for care staff on how to use systems newly implemented by Blue Cross and made these available at all major care stations
- Received consistent, positive feedback regarding my customer service and interactions with residents, their family members, and the staff of Western Gardens
- Guided prospective residents and relatives through the admissions process, and provide relevant documentation to be filled and returned
- Record all at-residence enquiries to CSM to correctly capture potential client data
- Tour prospective residents and their families around Western Gardens
- Improved document management system to ensure all important documentation for staff, residents, and their families was up-to-date and readily available
- Built and managed rosters at least two weeks in advance, and managed all personal leave and replacements as they arise – including monitoring which staff are absent due to training or meetings
Domestic Sales Manager
Strong Ox Australia
08.2014 - 04.2015
- Responsible for all domestic quotes and sales in the Melbourne metro area and for responding to commercial tenders in both pricing and technical information
- Undertook the redevelopment of sales record systems and interdepartmental communication, which saved Strong Ox five hours a week
- Work up large commercial tenders, including prices and technical information
- Provide advice and information on our wide range of products at said sales meetings, including educating clients about which products are best for their needs
Digital Sales Specialist
Bendigo Advertiser
01.2013 - 12.2013
- Develop new business the paper’s budding online variation, including working with clients and my fellow sales representatives to develop advertising campaigns – both print and online
- Prepare and present monthly reports for all clients’ digital advertising campaigns
- Sold a top-tier, 12-month digital advertising campaign to a well-known Bendigo builder, worth $10,000 over the course of the campaign
- Developed a PowerPoint template which was subsequently adopted by my fellow advertising representatives
- Worked with the Digital Business Development Manager to create and roll-out campaigns for specific times of the year, e.g.: Christmas
Business Development Manager and Head of Domestic Sales
Eclipse Balustrade and Fencing
01.2009 - 12.2012
- Responsible for business development activities and domestic sales duties, including managing relationships with smaller home builder clients
- Concurrently managed all marketing activities, including website and promotional brochures and banners
- Redevelopment of the company website resulted in the majority of new customers coming to us through our website – which was a much more cost-effective marketing method, saving the company $14,000
- Consistently exceeded sales goals of $60,000 per month through my combined marketing and sales efforts
- Undertook full market and competitor analysis to identify areas of growth potential
- Produced layout and contents for Eclipse’s website; with ongoing maintenance and update of content
- Rethought entire marketing strategy to move to a more digital focus, including all content creation
- Developed marketing reports to gauge effectiveness of strategies – including market research regarding our competitors and potential clients
- Supported the Commercial Sales Manager with larger bids, including working up pricing for multi-building and level construction project
Education
Degree in Business - Marketing, Business Law
Swinburne University
Skills
- Strong Verbal and Written Skills
- Copywriting Expertise
- Client Relations Management
- B2C sales
- Project management
- Relationship Management
- Microsoft Office Proficiency
Timeline
Bid Coordination, Account Management, Project Management
BSA
07.2021 - Current
Bid Coordinator / Tender Writer
Business Australia
02.2021 - 07.2021
Tender Content Coordinator
Custom Fleet
01.2017 - Current
Admin Support Coordinator
BlueCross Western Gardens
04.2015 - 12.2016
Domestic Sales Manager
Strong Ox Australia
08.2014 - 04.2015
Digital Sales Specialist
Bendigo Advertiser
01.2013 - 12.2013
Business Development Manager and Head of Domestic Sales
Eclipse Balustrade and Fencing
01.2009 - 12.2012
Degree in Business - Marketing, Business Law
Swinburne University
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