Jessa Manzano
Broome,WA
Summary
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Sales Representative
Broome International Airport
04.2022 - Current
- Managed cash register transactions accurately, ensuring proper handling of payments.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Customer Service Supervisor
Coles Supermarket
12.2020 - 04.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Staff Midwife
Bishop Joseph Regan Hospital
08.2013 - 03.2019
- Developed trusting relationships with patients through compassionate, culturally sensitive care practices.
- Conducted newborn assessments and provided immediate care, promoting healthy growth and development.
- Reduced risk of complications during labor by closely monitoring maternal vital signs and fetal heart rate patterns throughout the process.
- Consulted with physician when complications occurred to provide holistic health care.
- Performed assessment and evaluation of patient to create treatment plan.
- Enhanced patient satisfaction by providing comprehensive prenatal and postnatal care.
Education
Bachelor of Science - Nursing
University of Mindanao
Tagum City, PhilippinesGraduate Diploma - Midwifery
Arriesgado Collage Foundation
Tagum City, Philippines06.2009
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales Development
- Positive Customer Engagement
- Store Organization
Timeline
Sales Representative
Broome International Airport
04.2022 - Current
Customer Service Supervisor
Coles Supermarket
12.2020 - 04.2022
Staff Midwife
Bishop Joseph Regan Hospital
08.2013 - 03.2019
Bachelor of Science - Nursing
University of Mindanao
Graduate Diploma - Midwifery
Arriesgado Collage Foundation
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