Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessalyn Henson-Hatton

Campbelltown,NSW

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level NRMA Insurance position. Ready to help the team achieve company goals.

Compassionate with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong, interpersonal, and communication skills.

Overview

15
15
years of professional experience

Work History

Retail Worker/Webshop Operator

Cash Converters Campbelltown/
12.2021 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Answered questions about store policies and addressed customer concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Student Resident Assistant

Campus Living Villages
11.2018 - 11.2019
  • Established consistent relationships with students to maintain professional boundaries.
  • Fostered productive and supportive environment for academic and social success.
  • Guided students to integrate into both academic and social communities on campus.
  • Conducted timely evaluation of student progress to update post-conflict and post-disaster goals aligned with campus expectations.
  • Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Initiated dormitory programs to foster positive relationships and safe social opportunities.
  • Assisted students in handling tough situations to resolve problems.
  • Provided supervision for cafeteria, laundry and special activities of facility.
  • Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
  • Strategised to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Promoted positive relations between residents and staff.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Provided emotional support and counselling to residents coping with loss and created and developed bereavement groups.
  • Solved grievances and complaints by collaborating with residents.
  • Conducted tours, orientation and educational sessions for residents and families.
  • Supported personal needs of residents dealing with diverse conditions.
  • Enforced policies and safety standards through building and room rounds.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.

Customer Service Assistant

Scene To Believe
10.2014 - 12.2014
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Delivered prompt service to prioritize customer needs.
  • Submitted completed orders quickly to maximize delivery efficiency.
  • Educated customers on promotions to enhance sales.
  • Helped average of 50 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Described and explained details about photography options to inform customers and guide purchasing decisions.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Waitress

Cliffhanger Cafe
03.2009 - 12.2009
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Prepared beverages and filled food orders for customers.
  • Bussed and reset several tables per shift, working efficiently to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.

Education

Diploma - Youth Services

TAFE
Mount Druitt
11.2021

Bachelor of Arts - Illustration

Melbourne Polytechnic
Fairfield, VIC
11.2019

Diploma - Visual Arts

TAFE
Campbelltown, NSW
11.2013

Diploma - Graphic Design

Australian Business Academy
Parramatta
11.2012

Certificate III - Entertainment

Campbelltown Performing Arts High School
Campbelltown, NSW
11.2011

High School Diploma -

Campbelltown Performing Arts High School
Campbelltown, NSW
11.2011

Skills

  • Visual communication expertise
  • PC and Mac platforms
  • Adobe Creative Suite
  • Graphic design
  • Organization and Time management
  • Cultural awareness
  • Verbal and written communication
  • Conflict resolution
  • Customer service
  • Planning and Coordination
  • Adaptability
  • Teamwork
  • Patience and Empathy
  • Microsoft Word/Associated Programs

References

Benjamin Grandison: Manager at Cash Converters Campbelltown: 0488 147 772

Timeline

Retail Worker/Webshop Operator

Cash Converters Campbelltown/
12.2021 - Current

Student Resident Assistant

Campus Living Villages
11.2018 - 11.2019

Customer Service Assistant

Scene To Believe
10.2014 - 12.2014

Waitress

Cliffhanger Cafe
03.2009 - 12.2009

Diploma - Youth Services

TAFE

Bachelor of Arts - Illustration

Melbourne Polytechnic

Diploma - Visual Arts

TAFE

Diploma - Graphic Design

Australian Business Academy

Certificate III - Entertainment

Campbelltown Performing Arts High School

High School Diploma -

Campbelltown Performing Arts High School

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