Jessamin McKibbin
Brisbane,QLD
Summary
To seek and maintain a full time position that offers professional challenges that utilises my efficiency, excellent time management and interpersonal skills. Passionate about keeping lasting customer satisfaction and delivering an overall positive experience.
Overview
13
13
years of professional experience
Work History
Administration
Ashley Institute Of Training
04.2023 - Current
- Coordinate receiving of project evidence including training plans, attendance sheets and assessments.
- Ensuring that enrolment documentation is complete and entered into student management system
- Compliant and accurate data entry of student details, enrolments and student progression evidence with minimal errors.
- Finalisation of student files in preparation for certificate processing.
- Assisting in day to day administration tasks when requested.
- Managing inbound and outbound email and phone call correspondence.
- Ordering of office supplies and stationery.
Salesperson / Administrator/ Warehouse Operator
The Good Guys
05.2013 - 03.2023
- Face to face and phone contact with customers
- Troubleshooting customer enquiries in an effective and timely manner
- Ensuring quality customer service
- Available to assist team members when required
- Maintaining workplace health and safety
- Cash handling/Eftpos
- Working within a Microsoft environment (Word, Excel, Outlook)
- Receiving and handling warehouse stock accurately
- Operating order picker
- Liaising with couriers and suppliers
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Informed customers of current store promotions to encourage additional sales purchases.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Customer Service
McDonalds - McCafe
12.2010 - 11.2011
- Face to face customer service
- Cash handling/Eftpos
- Preparation of food and beverages
- Maintaining a clean workplace and adhering to workplace health and safety procedures
- Other duties, as required
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Maintained up-to-date knowledge of product and service changes.
Education
Higher School Certificate -
Kooringal High School
Wagga Wagga, NSW2012
Skills
- Strong background in customer service and communication
- Commitment to goals
- Work effectively in a team and as an individual
- Strong work ethic and motivated towards achieving success
- Fast learner and eager to learn new skills
- Customer Understanding
- Profit Generation
Timeline
Administration
Ashley Institute Of Training
04.2023 - Current
Salesperson / Administrator/ Warehouse Operator
The Good Guys
05.2013 - 03.2023
Customer Service
McDonalds - McCafe
12.2010 - 11.2011
Higher School Certificate -
Kooringal High School
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