Jess Church
Adelaide,SA
Summary
A highly experienced Occupational Therapist with over 20 years of expertise in healthcare management, operational leadership, and strategic planning. Skilled in leading interdisciplinary teams, optimising service delivery, and managing complex health services across government, hospital avoidance, rehabilitation, and community care. Expert in assistive technology, clinical equipment procurement, and performance monitoring. Proven success in driving service improvements, stakeholder engagement, and enhancing operational efficiency.
Overview
9
9
years of professional experience
Work History
Program Manager- Occupational Therapist Equipment Consultant
Max Healthcare Equipment
11.2020 - Current
- Key member of sales team focusing on business delivery, direction, contracts and purchasing
- Relationship building with health professionals with whom Max has contracts with (private and public hospitals, HCP providers, NDIS staff and clients)
- Conduct NDIS and Aged Care appoints for assistive technology
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Contact management with key stakeholders at management level
- Oversight of clinical staff, procurement team, sales team and drivers
- Provision of expert clinical knowledge of equipment and aids to health professionals and customers
- Procurement oversight
Hospital Avoidance and Supported Discharge (HASD) Stream Manager/ Multi-Disciplinary Team Leader (AHP4)
SALHN Intermediate Care Services
07.2019 - 11.2022
- Responsible for the strategic and operational leadership and management of ICS HASD Stream interdisciplinary staff and service provision
- Operational management of AHP3 and AHP2 Allied Health and Nursing staff, as well as administration staff
- Specific oversight of ICS Complex Care Team, ICS Liaison Staff and ICS Allied Health Team
- Performance monitoring of all staff and services, including KPIs and budgets
- Contribution to ICS demand management policies
- Delivery of high quality Allied Health and Nursing clinical service provision across all services
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Service development, including identifying Allied Health and Nursing needs, developing staffing plans and modelling and operational management of services changes and new services
Lead Project Officer- Service Design, Quality and Practice (AHP4)
Department of Child Protection
02.2019 - 07.2019
- Researching, project managing, implementing and evaluating a specified project within child protection
- Developing the briefing, inception report and strategic document for the specified project
- Developing timeframes, key performance indicators and deliverables in line with DCP project management methodology and expectations of the department
- Delivering documents and briefings for the project and executive team
- Coordinating meetings with DCP staff, as well as tele-conferencing with agencies and key stakeholders interstate and overseas
Clinical Manager Transition Services (AHP4)
SALHN Rehab, Palliative and Aged Care
02.2018 - 02.2019
- Responsible for the strategic and operational leadership and management of Transition Services interdisciplinary staff, services and contract management for SALHN
- Line management of AHP3 and AHP2 Allied Health and Nursing staff, as well as administration staff
- Specific oversight of SALHN Community Geriatrics Team, SALHN McLaren Vale Hospital Contract and Care Awaiting Placement Service
- Performance monitoring of all services, including contracted KPIs and budgets
- Contribution to SALHN and RAP demand management policies and plans
- Service development, including identifying Allied Health and Nursing needs, developing staffing plans and modelling and operational management of services
- Financial and Human resource management of all staff
- Ensuring all Allied health staff meet required standards for credentialing, clinical practice and mandatory reporting
- Regularly evaluated employee performance and provided feedback.
- Clinical supervision of relevant staff
Team Leader/ Senior Occupational Therapist (AHP3)
Intermediate Care Services
10.2015 - 01.2018
- Responsibilities included: Strategic Planning and Implementation of new programs in ICS, specifically the ICS ED Rapid Response Team
- Expert Clinical Knowledge and assessment skills: initial/functional/home assessment/dc planning for ED and Community ICS patients
- Liaison and interface with ED and community SALHN staff
- Attendance at relevant ICS/ED/SALHN meetings as ICS representative
- Development and monitoring of best practice principles as they apply to OT in the ED and community
- Operational oversight and supervision of AHP2 staff- (2 x AHP Physios and 2 x AHP2 OTs)
- Service Development of student placement procedures, data collection, triage systems, prioritisation systems, EPAS data collection for reporting
- Research, development and education of Competency Training for the Interdisciplinary model that was adopted for the ICS ED Rapid Response Team
Education
Bachelor of Applied Science - Occupational Therapy
University of South Australia
Adelaide, SA01.2000
Sacred Heart College
Somerton Park, SA01.1996
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team Leadership
- Direct Patient Care
- Assistive Technology Expert
Registration - Body
AHPRA
References
References available on request
Extracurricular Activities
2018-Current, Member of Koorana Gymnastics Board 2018, St Mary’s Memorial School P& F 2018, Somerton Park Kindy P&F 2017, Oaklands Estate Kindergarten Governing Council
Professional Development
I maintain my professional development in line with the Allied Health Regulations Practitioners Board code, which is a minimum of 30 hours per year., Attendance and Participation in Mandatory training and online Moodles, Brene Brown Courage Collective Dare to Lead 2 day workshop- 12/01/20, Attendance at SA Govt Project Management workshop- 04/01/19, Regular article reviews and research in current area of management, Attendance at NDIS workshops for providers, Attendance at My Aged Care forums in FMC for providers, Regular Supervision
Timeline
Program Manager- Occupational Therapist Equipment Consultant
Max Healthcare Equipment
11.2020 - Current
Hospital Avoidance and Supported Discharge (HASD) Stream Manager/ Multi-Disciplinary Team Leader (AHP4)
SALHN Intermediate Care Services
07.2019 - 11.2022
Lead Project Officer- Service Design, Quality and Practice (AHP4)
Department of Child Protection
02.2019 - 07.2019
Clinical Manager Transition Services (AHP4)
SALHN Rehab, Palliative and Aged Care
02.2018 - 02.2019
Team Leader/ Senior Occupational Therapist (AHP3)
Intermediate Care Services
10.2015 - 01.2018
Sacred Heart College
Bachelor of Applied Science - Occupational Therapy
University of South Australia
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