Jesse Collins
Toowoomba,QLD
Summary
Motivated & hardworking professional seeking successful casual or part-time employment to supplement my current full time role within MSS Security. Bringing along 5+ years hospitality experience, 4+ years retail experience & 3 years' experience in office administration including 10 years overall customer service experience and at least 3+ years management experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
MSS Security
DARLING DOWNS, QLD
05.2024 - Current
- Enforced access control measures in accordance with established procedures.
- Monitored surveillance cameras and responded to suspicious activity.
- Ensured the safety of personnel, visitors and property by monitoring access control points.
- Inspected identification cards, passes or other documents to ensure they are valid and up-to-date.
- Conducted regular patrols of assigned areas to identify and address any security issues.
Night Fill Team Member
Woolworths Ltd
Toowoomba, QLD
11.2021 - Current
- Previously held the position of Grocery Assistant Manager, December 2022 - February 2023, at Ashgrove Store, Brisbane.
- Previously held the position of Night Fill Team supervisor, June 2022 - December 2023.
- Organized backroom storage areas according to established procedures.
- Utilized material handling equipment, such as pallet jacks, walkie stacker and dollies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Restocked shelves with merchandise.
- Unloading and unpacking deliveries, ensuring products are handled with care, and checking items against delivery dockets.
- Following safety procedures for manual handling and equipment use, and adhering to company policies on security and hygiene.
- Keeping the store environment clean and organized, including aisles, shelves, and stock rooms.
NDIS Plan Manager
Envision Disability Services
Toowoomba, QLD
03.2023 - 08.2024
- Implemented new NDIS Plan Management budget trackers to ensure proficient invoice & budget management.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Administrative Assistant
Briese Lawyers
Toowoomba, QLD
06.2020 - 06.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Drafted contracts and estate documents for review by attorneys.
- Organized and maintained client files in accordance with company procedures.
- Assisted solicitors in preparing documentation for property transactions.
- Responded to inquiries from clients regarding conveyancing matters.
Assistant Store Manager
Jamaica Blue
Toowoomba, QLD
08.2017 - 11.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by training new team members.
- Established clear expectations for employees, providing guidance when needed.
Food and Beverage Attendant
Sofitel Brisbane Central
Brisbane, QLD
09.2016 - 08.2017
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
Barista and Waiter
Jamaica Blue
Toowoomba, QLD
11.2014 - 09.2016
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Received deliveries of food items and stored them properly.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
General Merchandiser
Kmart
Toowoomba, QLD
06.2014 - 09.2016
- Assisted customers with finding the right product for their needs.
- Kept the shleves neat and tidy.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Tracked inventory levels throughout the day and restocked items as needed.
Education
Certificate 2 - Security Operations
Asset College
Logan City, QLD02-2024
Diploma - Business
Aurora Training Institute
Toowoomba, QLD05-2020
Certificate 3 - Business Administration
Aurora Training Institute
Toowoomba, QLD08-2019
High School Diploma -
Harristown State High School
Toowoomba, QLD11-2015
Skills
- Premises patrol
- Incident Reporting
- CCTV Monitoring
- Access Control
- Security Screenings
- General security
- Personnel screening
- Emergency Management
- Data Entry
- Filing and data archiving
- Multitasking and prioritization
- Food safety understanding
- Positive and professional
- Time Management
- Team Management
- Interpersonal Communication
- Coffee expertise
- Identification verification
Certification
- Class 1 Security License • License Number: 4764402
- Working with Children Card (Paid) • Card Number: 1744964/2
- Disability Worker Screening Card (Paid) • Card Number: 50651661
- Full Open Drivers License
- Responsible Service of Alcohol
- First Aid Certificate - Valid till Feb 2027
- Provide CPR Certificate - Valid Feb 2025
References
References available upon request.
Timeline
Security Officer
MSS Security
05.2024 - Current
NDIS Plan Manager
Envision Disability Services
03.2023 - 08.2024
Night Fill Team Member
Woolworths Ltd
11.2021 - Current
Administrative Assistant
Briese Lawyers
06.2020 - 06.2022
Assistant Store Manager
Jamaica Blue
08.2017 - 11.2020
Food and Beverage Attendant
Sofitel Brisbane Central
09.2016 - 08.2017
Barista and Waiter
Jamaica Blue
11.2014 - 09.2016
General Merchandiser
Kmart
06.2014 - 09.2016
Certificate 2 - Security Operations
Asset College
Diploma - Business
Aurora Training Institute
Certificate 3 - Business Administration
Aurora Training Institute
High School Diploma -
Harristown State High School
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