Summary
Overview
Work History
Education
Skills
Timeline
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Jesse Crisp

Echuca,VIC

Summary

Proven Banking Specialist with a track record at Commonwealth Bank, where I enhanced customer satisfaction through personalized banking solutions and exceptional service. Expert in cash management and relationship building, I significantly contributed to branch sales growth and maintained high levels of client retention. Demonstrated proficiency in banking product sales and a commitment to excellence in customer interactions.

Overview

2
2
years of professional experience

Work History

Banking Specialist

Commonwealth Bank
06.2024 - Current
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Maintained excellent client relations, resulting in increased referrals and repeat business.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
  • Opened new accounts and made changes to existing accounts.
  • Contributed to branch sales initiatives to drive revenue growth while maintaining high levels of customer satisfaction.
  • Educated customers on online banking and mobile banking applications.

Head Teller

Commonwealth Bank
05.2023 - 06.2024
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
  • Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
  • Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.

Wine Sales Representative

Vanden Estate Winery
10.2022 - 02.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Led wine tastings with customers.

Education

Bachelors of Business - Accounting And Finance - Business

Swinburne University of Technology
Melbourne, VIC
05.2028

High School Diploma -

Mildura Senior College
Mildura, VIC
10.2022

Skills

  • Cash handling and management
  • Branch operations
  • Banking product sales
  • Bank services
  • Sales tactics
  • Anti-Money Laundering
  • Product presentation
  • Banking document preparation
  • Attention to Detail
  • Exceptional customer service
  • Relationship Building

Timeline

Banking Specialist

Commonwealth Bank
06.2024 - Current

Head Teller

Commonwealth Bank
05.2023 - 06.2024

Wine Sales Representative

Vanden Estate Winery
10.2022 - 02.2023

Bachelors of Business - Accounting And Finance - Business

Swinburne University of Technology

High School Diploma -

Mildura Senior College

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Jesse Crisp