Summary
Overview
Work History
Education
Skills
Timeline
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Jesse DIMIS

Jesse DIMIS

NEW LAMBTON HEIGHTS,NSW

Summary

Dynamic leader and seasoned Senior Hairdresser at FRINGEZ HAIR DESIGN, I excelled in upselling services and staff management, boosting salon revenue and fostering high levels of customer loyalty. Skilled in salon marketing and employee training, I ensured top-quality experiences, significantly enhancing client satisfaction and team performance.

Overview

26
26
years of professional experience

Work History

Salon Owner/Operator

JCD HAIR CO
04.2020 - Current
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.

Salon Owner/Operator

BOUNCE HAIR CO
02.2003 - 04.2008
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
  • Introduced loyalty programs to incentivize repeat business from satisfied customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Senior Hairdresser

FRINGEZ HAIR DESIGN
01.1999 - 02.2003
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Increased salon revenue through upselling additional services and retail product sales.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.

Education

HAIRDRESSING

TAFE NSW

High School Diploma -

TORONTO HIGH SCHOOL
12-1998

Skills

  • Upselling services
  • Employee training
  • Staff management
  • Salon marketing

Timeline

Salon Owner/Operator

JCD HAIR CO
04.2020 - Current

Salon Owner/Operator

BOUNCE HAIR CO
02.2003 - 04.2008

Senior Hairdresser

FRINGEZ HAIR DESIGN
01.1999 - 02.2003

HAIRDRESSING

TAFE NSW

High School Diploma -

TORONTO HIGH SCHOOL

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Jesse DIMIS