Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jesse Giffin

Newcastle,NSW

Summary

Proficient Duty Manager bringing 4 years of hospitality experience and motivation to exceed objectives on a consistent basis. Experienced and proactive problem-solver successful at overseeing personnel, programs and projects. Familiar with Management operational requirements and best practices, experienced with cash handling organizing rosters and leave.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Duty Manager

harrigans cameron park
Newcastle, NSW
09.2023 - Current
  • Scheduled and organized daily shift rotations for a team of up to 15 employees.
  • Provided training sessions for new staff members on company policies and procedures.
  • Monitored performance of staff members, offering advice where appropriate.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Reviewed customer feedback surveys in order to identify areas for improvement.
  • Implemented quality assurance measures in order to maintain high standards of service delivery.

Duty Manager

Elermore Hotel
Newcastleq, NSW
03.2023 - 09.2023
  • Developed and implemented strategies to improve customer service.
  • Maintained accurate records of staff attendance, sales figures and stock levels.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Ensured adherence to health and safety regulations throughout the premises.
  • Scheduled and organized daily shift rotations for a team of up to 15 employees.
  • Investigated customer complaints in a timely manner, resolving issues efficiently.

Shift Supervisor

Wyong leagues club
02.2022 - 11.2022
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports for management.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Poured wine, beer and cocktails for patrons.

Fantastic Furniture

Fantastic Furniture
10.2017 - 02.2021
  • Established and maintained good relations with customers, vendors and transport companies.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Used pallet jacks to move items to and from warehouse locations.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.

Education

High School Diploma -

The Entrance High
Bateau Bay
11.2016

Skills

  • Maintaining Glassware Stock
  • Anticipating Guest Needs
  • Safe Serving Knowledge
  • Alcohol Ordering
  • Health Codes Compliance
  • Outstanding Customer Service
  • Cash Receipt Balancing
  • Worker Training
  • Payment Acceptance
  • Verbal and Written Communication
  • Cash Handling
  • Making Change

Certification

  • RSA certificate (2020)
  • RCG certificate (2020)
  • First Aid certificate (2022)
  • Unrestricted drivers license (2016)
  • conflict resolution (2022)

Timeline

Duty Manager

harrigans cameron park
09.2023 - Current

Duty Manager

Elermore Hotel
03.2023 - 09.2023

Shift Supervisor

Wyong leagues club
02.2022 - 11.2022

Fantastic Furniture

Fantastic Furniture
10.2017 - 02.2021

High School Diploma -

The Entrance High

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Jesse Giffin