Jesse Lannan
Pakenham
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and needs of clients.
Overview
12
12
years of professional experience
Work History
Intergrated Family Services Practitioner
OzChild
05.2023 - Current
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to clients.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Increased client satisfaction scores through excellent communication, empathy, and understanding of individual needs.
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
- Delivered exceptional care to diverse populations while respecting cultural differences and unique requirements of each client.
- Enhanced client outcomes by implementing evidence-based practices and closely monitoring progress.
- Collaborated with interdisciplinary teams to develop comprehensive care team for optimal client care.
- Managed complex caseloads while ensuring the highest level of care for each client under my supervision.
- Participated in continuing education and professional development to enhance expertise and skills.
Child Protection Practitioner
Department Of Families, Fairness And Housing
10.2021 - 05.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased referral rates by providing excellent service and building meaningful relationships with clients and caregivers.
- Developed positive relationships with parents to foster communication and encourage involvement for client growth.
- Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualised Education Plans.
- Assessed clients for abuse and neglect to compile documentation for court reports.
- Testified under oath as child advocate in the Children's Court to ensure child safety.
- Managed complex caseloads while ensuring the highest level of care for each client under my supervision.
Sales Assistant Team Member
BWS
11.2015 - 11.2022
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by monitoring shopper behaviour.
- Prioritized tasks and projects to meet tight deadlines.
- Assisted customers with prompt and polite support in-person and via telephone.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
Community Service Volunteer
City Of Casey
02.2021 - 05.2021
- Maintained clean, neat and operational facilities to serve program needs.
- Gained knowledge and experience working with children in educational setting.
- Exhibited excellent communications and customer service relations skills.
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
- Planned and delivered numerous activities and special events for programs and services.
- Collaborated on program operations and relayed participant feedback for improvements.
Rides Operator
Gumbuya World
12.2017 - 04.2018
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Barista
Gloria Jeans Coffee
11.2012 - 04.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Diploma of Community Services - Family And Community Services
Chisholm Institute
Dandenong, VIC05.2021
Diploma of Justice - Justice
Holmesglen Institute
Glen Waverley, VIC11.2016
High School Diploma -
Emerald Secondary College
Emerald, VIC09.2015
Skills
- Child Protection
- Facilitate family led meetings
- Care team collaboration
- Relationship building
- Child Safety
- Child and Client Advocacy
- Referral Management
- Case Planning and Management
- Safety and Risk Assessments
- Documentation and reporting
Timeline
Intergrated Family Services Practitioner
OzChild
05.2023 - Current
Child Protection Practitioner
Department Of Families, Fairness And Housing
10.2021 - 05.2023
Community Service Volunteer
City Of Casey
02.2021 - 05.2021
Rides Operator
Gumbuya World
12.2017 - 04.2018
Sales Assistant Team Member
BWS
11.2015 - 11.2022
Barista
Gloria Jeans Coffee
11.2012 - 04.2014
Diploma of Community Services - Family And Community Services
Chisholm Institute
Diploma of Justice - Justice
Holmesglen Institute
High School Diploma -
Emerald Secondary College
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