JESSE-LEE ROBINSON
Bogangar
Summary
Experienced hospitality professional with over 3 years of barista expertise, having worked across a variety of environments including bars, restaurants, bakeries, and cafes. I possess a strong willingness to learn, communication and teamwork skills, with a priority of fostering positive relationships with both customers and colleagues. Known for delivering exceptional customer service, I excel in managing high-pressure situations - such as busy holiday periods and fully booked venues - while maintaining a focus on quality and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Café All-rounder
Gold Coast Airport
08.2024 - 02.2025
- Acting Barista, preparing a wide range of high quality coffees, milkshakes, and smoothies.
- Conducted regular quality assessments of coffee bean stock ,and maintained and fine-tuned espresso machines and equipment, ensuring peak performance and consistent beverage quality.
- Assembled and presented a variety of in cabinet food items, this included taking inventory and rotating stock ensuring minimal waste
- Worked across multiple store locations, adapting quickly to different work environments and customer needs.
- Managed a variety of shifts, including opening and closing across different cafés
- Managed busy and stressful periods, particularly in an airport setting, while maintaining a focus on delivering efficient service
Barista / Waitress
Hastings Point General Store
11.2022 - 01.2024
- Prepared a variety of high-quality beverages, including coffees, milkshakes, and smoothies
- Operated the till, efficiently processing transactions and providing exceptional customer service
- Stocked shelves and fridges in the convenience shop and bottle shop, maintaining product availability and organization
- Monitored product quality by checking expiry dates and packaging, ensuring items met safety and quality standards
- Managed the store's post office operations, logging parcels and incoming mail
- Managed opening and closing duties for both the store and kitchen, ensuring smooth operations at the start and end of each shift.
Table Service Waitress / Cafe Assistant
Pandanus Cafe
02.2022 - 10.2022
- Provided exceptional table service, ensuring a positive dining experience for guests and maintaining high customer satisfaction
- Mastered knowledge of an extensive menu, confidently answering questions regarding ingredients, preparation methods, and dietary restrictions
- Assisted the lead barista with coffees, smoothies and milkshakes during high-pressure and busy periods, ensuring smooth workflow
- Assisted the kitchen team with food preparation, ensuring timely and accurate orders
- Assisted in opening and closing duties for both the café and kitchen, ensuring all procedures were followed
Barista / Waitress / Bar Attendant
Tumbulgum Tavern
01.2020 - 02.2022
- Managed the bistro and operated the till, taking orders, processing transactions, and serving food and drinks to customers with efficiency and care.
- Operated the cafe area, and dessert bar. Assembling deserts and a variety of coffees, smoothies and milkshakes.
- Coordinated communication between the bar, bistro, and kitchen, ensuring orders were processed smoothly and served promptly.
- Worked behind the bar, pouring beers, mixing cocktails, and delivering excellent bar service to guests.
Education
Bachelors of Criminology And Criminal Justice -
Griffith University
QLD01-2026
High School Diploma -
Kingscliff Highschool
NSW01-2023
Skills
- Customer service
- Problem-solving
- Flexibility
- Teamwork and Communication
- Attention to detail
- Multi-tasking
Timeline
Café All-rounder
Gold Coast Airport
08.2024 - 02.2025
Barista / Waitress
Hastings Point General Store
11.2022 - 01.2024
Table Service Waitress / Cafe Assistant
Pandanus Cafe
02.2022 - 10.2022
Barista / Waitress / Bar Attendant
Tumbulgum Tavern
01.2020 - 02.2022
Bachelors of Criminology And Criminal Justice -
Griffith University
High School Diploma -
Kingscliff Highschool
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