JESSE MACPHERSON
Caringbah South
Summary
Customer-focused hospitality and service professional with extensive experience in fast-paced customer-facing environments. Skilled in delivering exceptional customer service, building rapport with diverse customers, resolving issues calmly, and maintaining high presentation standards. Recognised for professionalism, adaptability, and a strong commitment to safety and customer care. Seeking to bring outstanding service, teamwork, and communication skills to a Cabin Crew role with Jetstar.
Overview
8
8
years of professional experience
Work History
Personal Assistant
Samantha Cash
01.2022 - Current
- Manage schedules, appointments, reservations, and travel arrangements.
- Handle confidential information with discretion and professionalism.
- Liaise with clients, suppliers, and service providers.
- Coordinate household and administrative operations efficiently.
- Respond calmly to changing priorities and urgent requests.
Customer Service
Shearers Cook Bakery
08.2020 - Current
- Deliver exceptional customer service in a busy retail environment.
- Assist customers with enquiries, orders, and product recommendations.
- Process cash and electronic transactions accurately using POS systems.
- Prepare food and beverages while maintaining high presentation standards.
- Train and support new team members.
- Follow workplace health, safety, and food hygiene procedures at all times.
Customer Service
Frangipani Gelato
09.2020 - 04.2021
- Provided friendly and efficient customer service.
- Assisted customers with product selection and special requests.
- Processed transactions and handled cash accurately.
Showroom Assistant
Hot Water & Heating
05.2019 - 08.2020
- Welcomed customers and delivered professional product advice.
- Assisted clients in selecting products suited to their needs and budget.
Food Preparation Assistant
Food by Wayne
01.2018 - 12.2018
- Prepared and presented food for private functions and events, enhancing guest experiences.
- Ensured compliance with food safety and hygiene standards, contributing to a safe dining environment.
Education
High School Certificate -
Woolooware High School
Certificate II in Hospitality - Food & Beverage
TAFE NSW
First Aid Certificate -
CPR Certificate -
Responsible Service of Alcohol - RSA
Skills
- Customer Service Excellence
- Communication & Interpersonal Skills
- Conflict Resolution & Problem Solving
- Teamwork & Collaboration
- Organisation & Time Management
- Professional Presentation & Grooming
- Food Safety & Hygiene Compliance
- Workplace Health & Safety Awareness
- Cash Handling & POS Systems
- Microsoft Office & Digital Communication Tools
- First Aid & CPR
- RSA Certified
Availability
Available for full-time work and flexible across a 24/7 roster. Open to weekends, public holidays, early mornings, evenings, overnight shifts, and rotating rosters.
Timeline
Personal Assistant
Samantha Cash
01.2022 - Current
Customer Service
Frangipani Gelato
09.2020 - 04.2021
Customer Service
Shearers Cook Bakery
08.2020 - Current
Showroom Assistant
Hot Water & Heating
05.2019 - 08.2020
Food Preparation Assistant
Food by Wayne
01.2018 - 12.2018
High School Certificate -
Woolooware High School
Certificate II in Hospitality - Food & Beverage
TAFE NSW