Jesse O'Driscoll

Regulatory Advisor

Ladcom Design Pty Ltd

01.2017 - Current

Enforced regulatory affairs department compliance with agency requirements
Compiled and modeled data on environmental conditions
Consulted with clients on developing compliant environmental policies
Reviewed construction management practices and checked whether debris or chemicals were contaminating protected areas
Advised government agencies, industry partners and general public about environmental issues based on sound scientific and technical information
Answered consumer inquiries with friendly and knowledgeable support
Evaluated contractor operations to determine compliance with Telecommunications statutes
Gathered and analyzed scientific data to formulate explanations and arguments for regulatory authorities
Managed upkeep of regulatory electronic and hard copy filing systems and archives
Submitted fibre applications and amendments to regulatory agencies
Facilitated environmental site assessments and recommended remediation plans
Fielded customer complaints and queries, fast-tracking for problem resolution
Remained calm and professional in stressful circumstances and effectively diffused tense situations
Made outbound calls to obtain account information
Upheld quality control policies and procedures to increase customer satisfaction
Used proven techniques to de-escalate angry customers during telephone interactions
Developed strong customer relationships to encourage repeat business
Asked probing questions to determine service needs and accurately input information into electronic systems
Mentored new employees on procedures and policies to maximize team performance
Answered inbound calls, chats and emails to facilitate customer service
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.