Summary
Overview
Work History
Education
Skills
Pronouns
References
Hobbies and Interests
Timeline
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Jesse Pietersen

Summary

Spirited [Job Title] committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence. Effective at administration, team leadership, and training. Bringing [Number] years of progressive experience in [Type] security.

Overview

8
8
years of professional experience

Work History

Job Coach

AtWork Australia
11.2023 - Current
  • Enhanced client success rates by creating personalized job search strategies and providing tailored advice.
  • Increased clients'' interview skills through comprehensive mock interviews and constructive feedback sessions.
  • Developed targeted resumes and cover letters for clients, resulting in higher response rates from potential employers.
  • Improved clients'' networking abilities with personalized coaching on professional communication techniques and etiquette.
  • Guided clients through career transitions by identifying transferable skills and aligning them with new opportunities.
  • Collaborated with local employers to develop a strong understanding of current hiring needs, ensuring accurate recommendations for clients.
  • Reverse Marketing of Client to relevant employers, providing job referrals, resumes.

Customer Service officer

Persolkelly And KLEENHEAT
02.2023 - 11.2023
  • Responding to phone enquiries, counter sales and email correspondence from customers
  • Processing cylinder, bulk and kwik-gas orders for residential and commercial customers
  • Providing quotations, cost estimates and price-matching on orders for both commercial residential customers
  • Complaint management and resolution of customer disputes
  • Resolving accounting, invoicing, and banking enquiries with both residential and commercial customers
  • Processing of customer payments both via EFTPOS and customer database application
  • Banking reconciliation, receipting and cash handling responsibilities
  • Stocktaking of product quantities
  • Data Entry: Product Stocktakes, Remittances, Product Pricing
  • Database Management – Customer accounts, banking and transactional history
  • Promotion of marketing and sales opportunities with customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Senior Practice Leader

Neami National
01.2019 - 01.2022
  • Conducting intake and psychosocial assessment of mental health consumers into residential service
  • Mentoring and coaching staff regarding psychosocial rehabilitation within a mental health recovery framework
  • Mentoring and training staff to provide psychosocial recovery programs to mental health consumers
  • Coaching and mentoring staff in dealing with consumer related incidents and challenging behaviours
  • Provision of supervision and mentoring to staff surrounding service delivery and personal development
  • Coordination and facilitation day to day programs, activities, and service delivery requirements
  • Monitoring procedural, administrative, and documentation requirements of the service
  • Managing local organizational tasks including recruitment, rostering, staff/organizational meetings, file auditing
  • Liaising with external stakeholders and developing networks with other community service providers
  • Providing direct support and coaching to mental health consumers engaged with the service
  • Utilizing and completing psychometric assessment tools and risk management with mental health consumers
  • Completing goal setting, behavioral activation, and regular reviews with mental health consumers
  • Working within Model of Change (Collaborative Recovery Model) using coaching and motivational interviewing techniques to assist consumers in mental health recovery
  • Working cooperatively within a multidisciplinary team
  • Facilitating group recovery sessions and activities for mental health consumers
  • Assisting consumers to reintegrate with community and explore appropriate referral pathways.

Support worker

Lifestyle Solutions
02.2018 - 02.2019
  • Providing person centred support to traumatised youth within a residential care setting
  • Supporting traumatised youth in the development of independent living skills
  • Avocating for traumatised youth to relevant stakeholders
  • Demonstrating appropriate role modelling and establishing secure professional relationships with traumatised youth
  • Administering Medication in line with procedural and policy requirements
  • Maintenance of records and case notes relating to youth in care
  • Active participation in individual support and behaviour planning
  • Utilising therapeutic crisis intervention in crisis situations and challenging behaviours with traumatised youth.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.

Administration Officer

SHIRE OF DENMARK
01.2016 - 01.2018
  • Maintaining an up to date engineering library database and records
  • Interface for engineering department and assistance to engineering officer as required
  • Maintenance and updating of the network site for corporate documents
  • Responding to routine enquiries and correspondence: email, telephone
  • Advocating and implementing customer service objectives
  • Word processing, spreadsheet and documentation support
  • Scheduling and attending meetings/committees as required
  • Secretarial support: receive, prepare and circulate agenda items for Council meetings/committee
  • Ensuring meetings/committees are effectively organized and minuted
  • Compiling technical reports, funding applications, acquittals, audits and departmental surveys.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.

Youth Officer

Shire Of Denmark
07.2016 - 01.2017
  • Supervision of youth at a drop-in care facility
  • Creating a supportive environment for youth and access to support networks
  • Providing and supporting opportunities for youth in activities and community events
  • Progress reporting of youth attendees.
  • Mentored young individuals, fostering a sense of personal responsibility and accountability.
  • Enhanced youth engagement by developing and executing interactive programs and activities.
  • Contributed to the improvement of community outreach strategies for better youth participation.

Education

Bachelor of Arts - Psychology and Counselling

Edith Cowan University
12.2019

Skills

  • Highly Computer Literate (MS Office Suite, Data Basing Software)
  • Excellent Communication Skills
  • Excellent Interpersonal Skills
  • Team Orientated
  • Meticulous and Organised
  • Program Leadership
  • De-Escalation Techniques
  • Administrative Support
  • Database Management
  • Calendar Management
  • Staff Development
  • Performance Management

Pronouns

She/HER

References

  • Gilbert Arlandoo, Former Director of Infrastructure, Shire of Denmark, 0418 476 714
  • Andre Van Rooyen, Former Branch Manager, Kleenheat, 0428 757 037
  • Jake Giacomelli-Wallace, Former Customer Service Officer, Kleenheat, 0459 295 575

Hobbies and Interests

  • Films / Cinema
  • Literature / Reading: Counselling, Psychotherapy, Neuroscience, Philosophy.
  • Local Musician: Bands and Solo, actively performing and recording music since 2018.
  • Camping / Traveling
  • Japanese Culture and Language
  • Volunteer Work in LGBTQI+ spheres

Timeline

Job Coach

AtWork Australia
11.2023 - Current

Customer Service officer

Persolkelly And KLEENHEAT
02.2023 - 11.2023

Senior Practice Leader

Neami National
01.2019 - 01.2022

Support worker

Lifestyle Solutions
02.2018 - 02.2019

Youth Officer

Shire Of Denmark
07.2016 - 01.2017

Administration Officer

SHIRE OF DENMARK
01.2016 - 01.2018

Bachelor of Arts - Psychology and Counselling

Edith Cowan University

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Jesse Pietersen