Jesse Robertson
Melbourne,VIC
Summary
My primary objective is to provide a safe and nurturing learning environment that encourages student growth and development. I aim to facilitate engaging and challenging instruction that fosters a love for learning, personal growth and overall positive and enjoyable outlook on learning the English language.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Medibank private health insurance
Melbourne, Victoria
02.2012 - 03.2019
- Promoted available products and services to customers during service, account management and order calls.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Educated customers on special pricing opportunities and company offerings.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
Assistant Administrator
Tom's dog training
Melbourne, Victoria
09.2015 - 10.2018
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Answered phone calls, responded to emails and directed inquiries to appropriate staff members.
- Coordinated travel arrangements for management team members.
Education
Bachelor of Arts - Japanese Languages
La Trobe University
Melbourne, VIC11-2023
Skills
- Account Updating
- Legal Document Preparation
- Report Generation
- Data Entry
- Cultural Understanding
- Verbal and Written Communication
- Cultural Awareness
- Customer Engagement
- Editing Skills
- Proofreading Skills
- Research
- Lesson Planning
- Understands Various Learning Styles
- Instructional Techniques
- Motivational Techniques
- Appointment Scheduling
- Sales
Certification
- 120 hour Premier TEFL (Teaching English as a Foreign Language) course- THE TEFL ORG
Languages
English
Native/ Bilingual
Japanese
Limited
Affiliations
- Sports
- Reading
- cooking
- sightseeing
- language study
REFERENCES
Hiroko Levy- Lecturer Japanese, Languages & Linguistics, La Trobe University Melbourne
h.levy@latrobe.edu.au
+61394796784
Timeline
Assistant Administrator
Tom's dog training
09.2015 - 10.2018
Customer Service Representative
Medibank private health insurance
02.2012 - 03.2019
Bachelor of Arts - Japanese Languages
La Trobe University
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