Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jesse Saros

Sydney,NSW

Summary

Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Office Administrator & Personal Assistant

S&B Tree Services
Manly , NSW
01.2018 - 03.2023
  • Organized monthly staff meetings ensuring agendas were distributed in advance.
  • Coordinated and managed daily administrative operations of the office.
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Organized and maintained filing systems, including electronic databases and records.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Processed financial documents, contracts, expense reports and invoices.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Retail Store Owner

Edna & Albert
Sydney , NSW
03.2016 - 05.2018
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Monitored competition in order to stay ahead of industry trends.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Implemented new procedures for better customer service and efficiency.
  • Provided guidance to employees on how best to sell products and services offered by the store.
  • Assisted customers with product selections based on their individual needs and preferences.
  • Scheduled staffing shifts and monitored employee performance.
  • Kept records for production, inventory, income, and expenses.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Conducted regular inspections of the store's physical condition and equipment maintenance needs.
  • Mentored and trained new hires on sales techniques and customer service procedures.

Retail Sales Assistant

Seed
Balgowlah , NSW
02.2015 - 02.2016
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Handled inventory control procedures such as cycle counts and stock replenishment.
  • Informed customers of current sales promotions and discounts.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Stocked shelves with merchandise according to company guidelines.
  • Organized backroom storage areas for efficient product retrieval.

Retail Sales Assistant- 2IC

Witchery
Sydney , NSW
02.2012 - 01.2015
  • Helped customers by answering questions and locating merchandise.
  • Cross-sold products to boost overall sales purchases.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Maintained accurate records of all transactions on the computer system.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Resolved customer complaints in a professional manner.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Retail Shop Assistant

Anna Design Jewellery
Mosman , NSW
01.2009 - 01.2012
  • Communicated effectively with other staff members regarding customer inquiries, complaints, or concerns.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Performed daily opening duties such as counting money in cash drawers and preparing change orders for registers.
  • Ensured that all merchandise was properly tagged with price labels or scanned into the system for accurate tracking purposes.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Participated in regular inventory counts to ensure accuracy of stock records.
  • Fostered positive relationships with customers by providing excellent customer service.

Education

Advanced diploma in fashion design - Fashion Design

Elizabeth Bence School of Fahion
Gordon
11-2012

Intern - Intern

Leah Da Gloria
Newtown, NSW
07-2012

School Certificate - completed Year 10

Queenwood School For Girls
Mosman
11-2008

Skills

  • Operations Management
  • Staff Management
  • Scheduling
  • Bookkeeping
  • File Maintenance
  • Payroll Administration
  • Telephone Reception
  • Customer Engagement
  • Customer Relationship Management (CRM)
  • Supply Inventory
  • Inventory Management

References

References available upon request.

Timeline

Office Administrator & Personal Assistant

S&B Tree Services
01.2018 - 03.2023

Retail Store Owner

Edna & Albert
03.2016 - 05.2018

Retail Sales Assistant

Seed
02.2015 - 02.2016

Retail Sales Assistant- 2IC

Witchery
02.2012 - 01.2015

Retail Shop Assistant

Anna Design Jewellery
01.2009 - 01.2012

Advanced diploma in fashion design - Fashion Design

Elizabeth Bence School of Fahion

Intern - Intern

Leah Da Gloria

School Certificate - completed Year 10

Queenwood School For Girls

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Jesse Saros