Jesse Sellings
Skye,Vic
Summary
Proactive Technical Customer Support and Sales Representative with diverse experience in technical troubleshooting, sales strategy, and supply chain operations. Proven track record in resolving complex issues, driving sales growth, and maintaining safety standards. Strong problem-solving skills, customer service expertise, and collaborative mindset to ensure exceptional service and operational efficiency. Detail-oriented Customer Support Officer with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Customer Support
PCCG
Dandenong, VIC
01.2023 - Current
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
- Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
- Supported product development teams, providing valuable insights based on customer feedback.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Developed strong relationships with suppliers to ensure smooth delivery coordination and minimize delays.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
Sales Representative
Centrecom
Seaford, VIC
03.2021 - 01.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
Kitchen Hand
McDonald's
Carrum Downs, VIC
05.2017 - 03.2021
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
Work Placement Factory Assistant
Zenvic Electrical
Carrum Downs, VIC
02.2018 - 08.2018
- Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Developed excellent customer service skills through interactions with diverse populations within the university community.
Education
Year 12 Completion -
Carrum Downs Secondary
Carrum Downs, VIC11.2019
Skills
- Ticketing System Experience
- Empathy and patience
- Software Installation
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- Time Management
- Attention to Detail
- Dependable and Responsible
- Critical Thinking
Certification
- Certificate 2 in Electrotechnology from Chisholm Institute
- Manual Drivers License (full license early Feb)
Timeline
Technical Customer Support
PCCG
01.2023 - Current
Sales Representative
Centrecom
03.2021 - 01.2023
Work Placement Factory Assistant
Zenvic Electrical
02.2018 - 08.2018
Kitchen Hand
McDonald's
05.2017 - 03.2021
Year 12 Completion -
Carrum Downs Secondary