Jesse Smith
Melbourne,VIC
Summary
Dynamic and results-oriented Student Success Adviser with a distinguished record of cultivating rapport and fostering positive student relationships. Demonstrates expertise in problem-solving and achieving key performance indicators for student enrollment and call conversion. Proven track record in implementing strategic initiatives that significantly enhance student engagement and retention while upholding exceptional standards of support and service. Previous experience as a Sales Team Leader, with a demonstrated ability to drive team development and performance, resulting in consistently surpassing weekly sales targets. Renowned for a high work ethic and a life-long commitment to continuous learning and professional advancement.
Overview
4
4
years of professional experience
Work History
Student Success Advisor
Keypath Education
11.2023 - Current
- Developed strong relationships with a cohort of 300+ students through regular check-ins, fostering trust, open communication, and rapport-building interactions.
- Implemented data-driven approaches to increase student enrolment & retention and achieve enrolment targets for upcoming teaching periods
- Achieved a high outbound-to-student call conversion ratio, with a 39% call conversion rate during the most recent teaching period
- Initiated & built relationships with key academic staff within various university programs to ensure a streamlined approach to student support
- Managed student escalations by employing proactive problem-solving techniques, which ensured program retention and contributed to increased company revenue
- Connected students with appropriate support resources, streamlining access to tutoring services and other academic support tools.
- Trained & mentored new Student Success Advisers in various CRM systems and rapport-building techniques
Sales Team Leader
Dynamic Outreach
08.2022 - 11.2023
- Engaged with the public at street and shopping center locations, employing effective stopping techniques and rapport-building strategies.
- Successfully collected monthly charity donations through persuasive pitching, problem-solving, and excellent customer service.
- Managed a high-performing sales team, consistently achieving and surpassing set targets
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Coached, trained, and mentored new staff members to surpass expectations and consistently achieve weekly KPIs.
- Provided coaching, training, and mentorship to staff, facilitating their advancement into Sales Team Leader roles.
Assistant Manager
Pizza Capers Maroochydore
12.2020 - 01.2022
- Supervised a team of hospitality staff in a fast-paced environment, utilizing strong communication, leadership, and problem-solving skills to deliver exceptional customer service.
- Ensured smooth operation and customer satisfaction during high-pressure situations
- Developed strong working relationships with staff, fostering a positive work environment
Skills
- Leadership & Management
- Verbal Communication
- Critical Thinking
- Problem-Solving
- Motivated Attitude
- Creativity and Innovation
- Collaborative Approach
- Student Advocacy
- Attention to Detail
- Time Management
Timeline
Student Success Advisor
Keypath Education
11.2023 - Current
Sales Team Leader
Dynamic Outreach
08.2022 - 11.2023
Assistant Manager
Pizza Capers Maroochydore
12.2020 - 01.2022
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