Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesse Twite

Ipswich

Summary

Seasoned Operations Manager and talented leader with two years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hard-working individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Operations Manager

Harvey Norman Booval
02.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Oversaw all warehouse operations and in/outbound logistic channels & and C3 timeslots.
  • Corresponded with administration for all RECR, DIT, promotional and overcharge claims across the ICT department.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
  • Reported issues to higher management with great detail
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Increased efficiency by streamlining operations
  • Developed and implemented strategies to maximize customer satisfaction

Retail Assistant

Target
12.2020 - 01.2021
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Greeted customers, helped locate merchandise, and suggested suitable options
  • Used POS system to process sales, returns, online orders, and gift card activations

Education

Module in Foundation Psychology -

University of Southern Queensland
Toowoomba, QLD
03.2023

Module in Fundamental Statistics -

University of Southern Queensland
Toowoomba, QLD
03.2023

Module in Cross-cultural Psychology -

University of Southern Queensland
Toowoomba, QLD
03.2023

Module in Critical Thinking -

University of Southern Queensland
Toowoomba, QLD
03.2023

• ICDL/ ECDL 5.0 Spreadsheets MS Excel 2016 Cert E -

Jubilee Christian College Via Gmetrix
Atherton, QLD
11.2020

• Certificate Ll in Information Digital Media And -

Brisbane School of Distance Education
West End, QLD
11.2022

QCE -

Jubilee Christian College
Atherton, QLD
11.2020

• ICDL/ ECDL 1.0 IT Security Cert Eng -

Jubilee Christian College Gmetrix
Atherton, QLD
11.2020

• ICDL/ ECDL 1.0 Online Essentials IE 11/Outlook 2 -

Jubilee Christian College Gmetrix
Atherton, QLD
11.2020

• ICDL/ ECDL 5.0 Spreadsheets MS Excel 2016 Cert E -

Jubilee Christian College
Atherton, QLD
11.2020

Skills

  • Work flow planning
  • Cost reduction strategies
  • Supply chain distribution
  • SAP expertise
  • Expense reports
  • Performance Evaluations
  • Proficient in multiple CRM platforms; Apollo, Rocket Reach, Crunchbase, etc
  • Proficient in MS PowerPoint, Word, Excel, OneNote, Forms, People, Teams, Outlook & Onedrive
  • Business Development
  • Operations analysis
  • Distribution and warehousing
  • Warehouse Logistics
  • Forklift Operations
  • Carrier negotiations
  • Shipping and receiving

Timeline

Operations Manager

Harvey Norman Booval
02.2021 - Current

Retail Assistant

Target
12.2020 - 01.2021

Module in Foundation Psychology -

University of Southern Queensland

Module in Fundamental Statistics -

University of Southern Queensland

Module in Cross-cultural Psychology -

University of Southern Queensland

Module in Critical Thinking -

University of Southern Queensland

• ICDL/ ECDL 5.0 Spreadsheets MS Excel 2016 Cert E -

Jubilee Christian College Via Gmetrix

• Certificate Ll in Information Digital Media And -

Brisbane School of Distance Education

QCE -

Jubilee Christian College

• ICDL/ ECDL 1.0 IT Security Cert Eng -

Jubilee Christian College Gmetrix

• ICDL/ ECDL 1.0 Online Essentials IE 11/Outlook 2 -

Jubilee Christian College Gmetrix

• ICDL/ ECDL 5.0 Spreadsheets MS Excel 2016 Cert E -

Jubilee Christian College
Jesse Twite