Jesse Willoughby
Wallerawang,Australia
Summary
I am a result-oriented, loyal, reliable, dedicated, trustworthy person. I have my unrestricted car license and my own transport with the willingness to travel in New South Wales. I have life experiences beyond my years. I can work independently but also understand the importance for team cooperation. I can analyse and make decisions and seek advice from my peers. My communication is clear and precise, I use clear and simple English. I can express myself in a clear and accurate manner. I can listen attentively to others. I can maintain a high level of patience and empathy when communicating with people of non-English speaking backgrounds. I take great pride in all my work as well as my appearance. I enjoy meeting new people, learning new skills and feel that I would be a great asset.
Overview
14
14
years of professional experience
Work History
Correctional Officer
Corrective Services NSW
07.2019 - Current
- Supervised the behaviour and activities of inmates being held in Correctional Facilities in NSW
- Performed escorting duties of inmates
- Acted up into senior rolls to maintain knowledge and preformed duties within accordance with the department of justices code of ethics.
- Interacted with inmates and responded to their needs through the provision of services in an appropriate manner and while adhering to all rules in an extremely high professional standard
- Response to emergencies
- Prepared and submitted accurate incident reports, statements, records and concerning notifiable incidents
- Provided diligent Case Management and counselling as well as manage inmates with social issues or special needs
- Effectively complete all necessary documentation without using personal opinions, biases or judgemental statements
- Notify the Supervisor or Manager at the earliest opportunity of any issues that may arise
Direct Care Worker
Uniting Care Lithgow
12.2013 - 09.2019
- Worked well in a team setting, providing support and guidance.
- Kept accurate records for client files and handled related paperwork.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Assessed risk factors of patients and made referrals for further services.
Guest Services / Porter
Wolgan Valley Spa and Resort
05.2012 - 10.2012
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Resolved guest inquiries punctually and politely for professional customer service.
Shop Assistant
EB Games
03.2011 - 02.2012
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
Shop Assistant
Sanity
09.2010 - 03.2011
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Correctional Practice Cert 3 -
Corrective Services Brush Farm Academy
Eastwood, NSW01.2020
Corrective Services NSW Basic Training -
Corrective Services Brush Farm Academy
Eastwood, NSW01.2019
Taekwondo 3rd Dan Black Belt -
Kukkiwon
Lithgow, NSW01.2017
Current First Aid Certificate -
Corrective Service Brush Farm Academy
Eastwood, NSW01.2016
Cert 4 -
Community Services And Welfare Tafe NSW
Lithgow, NSW01.2013
Year 12 Higher School Certificate -
Lithgow High School
Lithgow, NSW01.2010
Year 10 School Certificate -
Lithgow High School
Lithgow, NSW01.2008
Skills
- Windows products
- Microsoft Word
- Excel products
- Internet research
- Graph applications
- Spreadsheet applications
- Non-violent intervention
- Observation
References
Toni Cowell - Functional Manager at Bathurst Correctional Centre
0425 251949
Toni.cowell@dcj.nsw.gov.au
Nicholas DA Costa - Manager Of Security Kirkconnell
(02)63375317
Nick.dacosta@dcj.nsw.gov.au
Timeline
Correctional Officer
Corrective Services NSW
07.2019 - Current
Direct Care Worker
Uniting Care Lithgow
12.2013 - 09.2019
Guest Services / Porter
Wolgan Valley Spa and Resort
05.2012 - 10.2012
Shop Assistant
EB Games
03.2011 - 02.2012
Shop Assistant
Sanity
09.2010 - 03.2011
Correctional Practice Cert 3 -
Corrective Services Brush Farm Academy
Corrective Services NSW Basic Training -
Corrective Services Brush Farm Academy
Taekwondo 3rd Dan Black Belt -
Kukkiwon
Current First Aid Certificate -
Corrective Service Brush Farm Academy
Cert 4 -
Community Services And Welfare Tafe NSW
Year 12 Higher School Certificate -
Lithgow High School
Year 10 School Certificate -
Lithgow High School
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