Jesse Yoannidis
Templestowe,VIC
Summary
Adept at scaling businesses and enhancing customer success, I grew FBMasters to $400K annual revenue, showcasing my project management and customer relations expertise. At Elsewhere Pods, I led initiatives to boost team efficiency and client satisfaction. My approach combines strategic planning with a focus on performance improvement, driving profitability and fostering collaborative environments.
Overview
2
2
years of professional experience
Work History
Business Owner
FBMasters
11.2022 - Current
- Scaled FBMasters to $400K in annual revenue through data-driven product research, strategic sourcing, and process automation.
- Hired, trained, and managed a team of VAs to optimise operations and improve efficiency.
- Developed and implemented inventory management, repricing, and listing optimisation strategies.
- Built supplier relationships and streamlined logistics to ensure consistent stock flow.
- Leveraged networking and partnerships to gain insights and competitive advantages.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
Customer Success Specialist
Elsewhere Pods
09.2023 - 04.2024
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
Education
Bachelor of Business - Blockchain Enabled Business
RMIT University
Melbourne, VIC12-2024
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Work Planning and Prioritization
- Performance improvement
- Project management
Languages
Chinese (Mandarin)
Professional Working
Timeline
Customer Success Specialist
Elsewhere Pods
09.2023 - 04.2024
Business Owner
FBMasters
11.2022 - Current
Bachelor of Business - Blockchain Enabled Business
RMIT University
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