JESSEF MARI VILLANUEVA

• Provided excellent customer service during consultations, explaining repairs and building trust through honesty and transparency.
• Inspected equipment for defects and damages.
• Assembled new units and replaced parts
• Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
• Cultivated interpersonal skills by building positive relationships with others.

• Officer in Charge(OIC)

- Hiring of Pharmacists and Pharmacy Assistants and Rostering

• Collaborated with internal teams to continuously improve recruitment processes and ensure maximum efficiency.
• Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates during the hiring process.
• Streamlined roster management

- Overall monitoring and decision making in the Pharmacy

• Utilised critical thinking skills to narrow down problems, assess solutions, and make decisions.
• Assisted with day-to-day operations, collaborating effectively and productively with all team members.

- Ordering, Purchasing and Checking of Stocks and Inventory

• Created comprehensive reports to analyse inventory trends, identify problems, and suggest improvements.
• Organised and delivered supplies to various work areas
• Monitored and adjusted inventory levels to ensure a sufficient supply to meet both business and customer needs.
• Developed cost-cutting initiatives by identifying opportunities for bulk purchasing or alternative sourcing methods.
  Established strong vendor relationships, which led to improved product quality and negotiated discounts.

• Assisted with new client onboarding and investment account setup.
• Developed financial models and advised clients on investment, retirement, and estate planning.
• Developed strong relationships with clients, cultivating trust and loyalty
• Maintaining open lines of communication with clients, including providing updates on changes to tax laws and other regulations affecting investments.
• Researched and evaluated potential investment products.
• Educated clients on a variety of financial issues and made expert recommendations on potential investments, services, and products based on their specific needs.
• Ensured compliance with industry regulations and company policies while acting in the best interests of clients.
• Worked flexible hours, including night, weekend, and holiday shifts.
• Completed tasks under tight deadlines and in a fast-paced environment.

• Collaborated effectively with the front-of-house team to ensure a seamless dining experience and positive customer feedback.
• Food was handled and stored with care to avoid illness and cross-contamination.
• Enforced strict food safety regulations, ensuring compliance with all relevant HCCP standards.
• Managed the grill, stove, and oven, and cleaned equipment after each shift.
• Set up and broke down kitchen for service.
• Used culinary techniques to produce visually appealing dishes.
• Improved customer satisfaction by consistently delivering high-quality culinary creations- well-versed in sauce making, pasta, and entree
• Identified issues, analysed data, and proposed solutions to problems.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Completed 664 hours as an intern
• Established and upheld accountability for safety, quality, consistency, and adherence to standards.
• Prepared meals from scratch using authentic and popular recipes.
  - Western kitchen: grilling, egg cooking, mise en place, sautéing, roasting, and baking - Asian kitchen: stir frying, tempura preparation
  - Cold Kitchen: Salad dressings, pre-cooking seafood, and mise en place
• Passionate about learning and committed to continuous improvement.

• Completed 450 hours of kitchen experience
• Inventoried food, ingredient, and supply stock
• Maintained well-organized mise en place to keep the work consistent and
• Utilized culinary techniques to create visually appealing dishes- skilled in making sauces, gravies and stews; plating, preparing and assembling cold appetizers, salads, sandwiches and desserts
• Versatile and proficient in learning new concepts quickly and efficiently.