Jesselle Heasman
Perth,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Ward Clerk
Bentley Health Services
12.2022 - Current
- Answered multi-line phone systems to manage incoming and outgoing calls for inpatient ward.
- Documented latest information in computer system and printed paperwork.
- Organized paperwork for doctors, nurses and patients.
- Stored and retrieved permanent records on daily basis.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Provided information for patient admissions and discharges to foster timely processing.
- Monitored inventory levels and advised management of need for replenishment.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Maintained current and accurate medical records for patients.
- Answered phone calls and messages for the medical facility, scheduling appointments, and handling patient inquiries
Mentor Leader
MADALAH
01.2022 - Current
- Support Aboriginal and Torres Strait Islander high school students
- Go out to High Schools across Perth, mentoring one session per school term
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Assisted youth with homework assignments, sports and fitness, art and literacy.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Directed, coordinated and evaluated activities of personnel and support staff engaged in administering academic departments.
Covid-19 Responder
Royal Perth Hospital
03.2022 - 09.2022
- East Metropolitan Health Services, role there lies under Covid-19 operations, where I am restricted access clerk, and occasionally RAT tester.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day to day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
frontline customer service
Officeworks
01.2021 - 01.2022
- Officeworks helped me to gain experience in, and the important aspects of customer service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor Degree - Interior Architecture
Curtin University
BentleyGraduate year 12 -
Perth College
Mount Lawley12.2021
Skills
- Flexible and Adaptable
- Self-Motivated
- Data Entry
- Multitasking Abilities
- PPE Compliance
- Analytical and Critical Thinking
- Planning and Coordination
- Organization and Time Management
- Teamwork and Collaboration
- Dependable and Responsible
- Active Listening
- Excellent Communication
- Problem-Solving
Referees
Alexia Forte (Current Manager)
Clerical Coordinator at Bentley Health Services.
Email: Alexia.Forte@health.wa.gov.au
Phone: 9416 3666
Alisha Roberts
Indigenous Employment Consultant at Maxima Group.
Email: alisha.roberts@maxima.com.au
Phone: 0433 659 607
Timeline
Ward Clerk
Bentley Health Services
12.2022 - Current
Covid-19 Responder
Royal Perth Hospital
03.2022 - 09.2022
Mentor Leader
MADALAH
01.2022 - Current
frontline customer service
Officeworks
01.2021 - 01.2022
Bachelor Degree - Interior Architecture
Curtin University
Graduate year 12 -
Perth College
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