Jesse Rose Nasser Rogers
Brisbane,QLD
Summary
High performing, results orientated professional with a proven track record of exceeding targets and driving revenue growth. I have extensive experience and knowledge across a multitude of departments within the hospitality industry which is complemented by my university education. I am eager to transition my expertise in managing leasing operations to the conference and event sector of the hospitality industry, bringing strong negotiation skills, attention to detail, and a commitment to delivering exceptional customer service with every encounter. I am excited to leverage my experience in contract management, market analysis, marketing and letting strategies, owner relationship management, and leadership to ensure seamless execution of conferences and events. I have a guest-centric, professional approach and am committed to contributing to company success and fostering an environment of positive company culture. I am passionate about personal development of myself and team, I thrive off the success of my department and have a strong ability to engage and motivate my team to produce results that exceed targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Manager
Accor Realty
02.2023 - Current
- Effectively managed a team of three across the leasing department and reception whilst monitoring individual performance, coaching individuals through areas of improvements and celebrating team successes.
- Conducted comprehensive and frequent market research and analysis to ensure all properties are priced at market value to maintain price competitive resulting in maximum profitability for owners.
- Analysed market trends to predict future growth opportunities and implemented strategic marketing and leasing plans to adapt to changes in the market.
- Built strong relationships with owners, tenants and fellow coworkers through exceptional customer service and a positive, approachable, and guest-centric attitude.
- Consistently managed total portfolio’s vacancy rate to remain below market average for entirety of time in role with multiple periods of 0% vacancy.
- Developed marketing strategies to attract new tenants and implemented innovative advertising campaigns whilst ensuring sufficient property viewings were scheduled.
- Communicated effectively with tenants and owners to negotiate lease terms and execute lease agreements.
Leasing Consultant
Accor Hotels
02.2021 - 02.2023
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Contributed valuable input during team meetings, sharing ideas on how to improve processes and enhance the overall resident experience.
- Responded to requests and scheduled appointments for property showings.
- Communicated effectively with owners, residents, and on-site associates.
Call Centre Representative
Australia Taxation Office - Stellar
10.2020 - 02.2021
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
Guest Service Agent
Adina Apartment Hotel
01.2020 - 04.2020
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Maximized revenue by upselling room upgrades and additional services.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
Pharmacy Assistant
Better Health Pharmacy
06.2017 - 02.2020
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Waitress
Mamma Mia
05.2018 - 10.2018
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Waitress
Bombay Bliss
12.2013 - 06.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Bachelor of Business - Marketing
Griffith University
Brisbane, QLD03.2024
Bachelor of International Tourism/Hotel Management - Hospitality
Griffith University
Brisbane, QLD03.2024
Skills
- Guest-centric, positive, resilient, and approachable
- Departmental planning and strategy
- Empowering team and strong ability to align team's vision to achieve department goals
- Strong communication skills and high emotional intelligence
- Developing and executing successful marketing and leasing strategies
- Proficient in Microsoft Office Suit
- Highly organised and proactive in prioritising important tasks
- Market analysis, data entry, reporting, and negotiation
Accomplishments
- Successfully managed portfolio vacancy rate to remain under area average for 12m+
- Broke departmental record of most properties rented in a month
- Successfully completed Accor’s ‘Coaching Clinic’ 2023
- Selected to participate in Accor’s ‘Emerging Leaders’ exclusive program for 2024
- Balanced a full-time career in a management position whilst completing my university studies
Certification
- Real Estate Salesperson Certificate
- First Aid & CPR Certificate
- S2/S3 Pharmacy Certificate
- Responsible Service of Alcohol
- Certificate III in Hospitality
Timeline
Leasing Manager
Accor Realty
02.2023 - Current
Leasing Consultant
Accor Hotels
02.2021 - 02.2023
Call Centre Representative
Australia Taxation Office - Stellar
10.2020 - 02.2021
Guest Service Agent
Adina Apartment Hotel
01.2020 - 04.2020
Waitress
Mamma Mia
05.2018 - 10.2018
Pharmacy Assistant
Better Health Pharmacy
06.2017 - 02.2020
Waitress
Bombay Bliss
12.2013 - 06.2017
Bachelor of Business - Marketing
Griffith University
Bachelor of International Tourism/Hotel Management - Hospitality
Griffith University
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