Jessi Matthews
Overview
4
4
years of professional experience
Work History
Specialist
The Apple Store
08.2023 - Current
- Sales, uncovering customer needs, finding meaningful solutions, high quality customer care, maintaining visual merchandising, assisting team members, directing customers upon first arrival, technical trouble shooting, and a large knowledge in technology.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
Sales Assistant
Aquila Men's shoes
04.2023 - 08.2023
- Stock take, commission based sales, pick and pack, til reconciliation, customer service and POS use.
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
Café All-rounder
Rustica South Yarra
12.2022 - 05.2023
- Part time/ Casual (Average 38 hours pw)
- Duties include Barista, Waiter, Bartending, 3 Plate carrying, Cleaning, POS use and customer service.
- Enhanced customer satisfaction by efficiently installing ball systems in various settings.
Food and Beverage Assistant
Charlestown Bowling Club
04.2023 - 12.2023
- Grade 3 Food & Beverage Attendant
- Duties include Cocktail skills, Gaming Attendant, Beverage Attendant, Bistro attendant, Monitoring patron intoxication levels and use of Keno and TAB.
- Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.
Bar/ Food & Beverage Attendant
Thredbo Alpine Resort
06.2022 - 12.2022
- Part time/ Casual (Average 38 hours pw)
- Duties include Acting supervisor, Head Bar, Cocktail Bartending, till reconciliation, Barista, Section Waitressing, Pass Management, Tray Service, Cleaning, POS use and Food/Drink running.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Food & Beverage Attendant
Hamilton Island Enterprises
01.2022 - 06.2022
- Full Time (38 hours) – Sails Restaurant Bar and Grill
- Duties include Head Bar, Cocktail Bartending, Bar Dispense, Barista, Section Waitressing, Pass Management, Tray Service, Cleaning, POS use and Food/Drink running.
- Increased customer satisfaction by crafting visually appealing and delicious cocktails.
Duty Manager
The Belmont Hotel
02.2020 - 01.2022
- Part Time/Casual Work
- Duty Manager & Grade 3 Food & Beverage Attendant
- Duties include Monitoring patron intoxication levels, Staff Conduct and expectations, Counting Tills, CCU Operation, CRT count, replenishment and operation, ATM count, replenishment and operation, Stock take and general management
- Food and Beverage Attendant Duties include Cocktail skills, Gaming Attendant, Beverage Attendant, Bistro attendant and use of Keno and TAB.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Education
Bachelor of Business - Business And Digital Communications
Deakin University
Online02.2025
ATAR -
Belmont High School
Belmont, NSW11.2019
Cert III - Travel And Tourism
TAFE
Newcastle11.2019
01.2020
01.2020
01.2020
01.2019
Skills
- Customer Relations
- Conflict resolution
- Analytical thinking
- Adaptability
- Product knowledge
- Extroverted
Personal Qualities Attributes
- I am a very fast learner and can adapt to all environments.
- I have a growth mindset.
- I fit in well with other team members and appreciate the value of a positive work environment.
- I am confident in taking on new responsibilities and tasks.
- I take initiative, monitor my own performance, have a good sense of humour, like to be on time and I am open and honest.
- I am a highly competent bar tender, with a high understanding in-cocktail bartending. I carry lots of skills and understanding in this art.
Personal Information
Date of Birth: 02/16/02
References
- Sophie Osbourne, Duty Manager, Thredbo Alpine Resort, 0451 512 372
- Madalyn Cliff, Duty Manager, The Belmont Hotel, 0477 073 293
- Emersyn Pettiford, Supervisor, Hamilton Island Enterprises, 0438 215 151
References
References available upon request.
Timeline
Specialist
The Apple Store
08.2023 - Current
Sales Assistant
Aquila Men's shoes
04.2023 - 08.2023
Food and Beverage Assistant
Charlestown Bowling Club
04.2023 - 12.2023
Café All-rounder
Rustica South Yarra
12.2022 - 05.2023
Bar/ Food & Beverage Attendant
Thredbo Alpine Resort
06.2022 - 12.2022
Food & Beverage Attendant
Hamilton Island Enterprises
01.2022 - 06.2022
Duty Manager
The Belmont Hotel
02.2020 - 01.2022
Bachelor of Business - Business And Digital Communications
Deakin University
ATAR -
Belmont High School
Cert III - Travel And Tourism
TAFE
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