Jessi Truong
Mermaid Waters,QLD
Summary
Highly motivated and detail-oriented Tourism and Hospitality Management with three years of hospitality and customer service sectors. Furnished with key relevant tertiary qualifications, good technique and transferable skills. Seeking an internship or different hospitality positions to learn and gain experiences for my long-term career in the hospitality industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
The Imperial Hotel
2023.12 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Front of House
Roll'd - Robina Shopping Centre
2023.03 - 2023.12
- Taking orders and serving customers
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Data Entry
Integra Wealth Solutions
2022.03 - 2022.09
- Creating spreadsheets, transferring data, organizing records
- Completed data entry and filing to keep records updated for easy retrieval.
- Transfer data from hard copy to a digital database (Xplan)
- Organize existing data in a spreadsheet.
- Verify outdated data and make any necessary changes to records.
- Operate common office equipment, like scanners and printers.
- Search for and investigate information contained in files.
Take away shop attendant
Mr Do Shop
2021.07 - 2021.11
- Working in the kitchen, taking orders, cashier duties
- Working in front of the desk such as to receive customers' orders and the cashier.
- Contributed to team-building efforts by collaborating with coworkers on tasks and initiatives.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organized new stock.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Take away shop attendant
Vietnamese Corner
2020.06 - 2020.09
- Working in the kitchen, taking orders, cashier duties
- Working in front of the desk such as to receive customers' orders and the cashier
Beverage attendant
Ticos Coffee
2019.05 - 2019.09
- Table service, preparing beverages, maintaining cleanliness
- Increased beverage sales through upselling techniques and thorough knowledge of menu items.
- Receiving reservations and responding to customer inquiries
- Prepare fast food and deserts for the coffee shop Performed table service
- Building good customer service by collecting feedback and solving customers' unsatisfaction with the coffee shop
- Maintained a clean and organized coffee shop
- Set up for special events with up to [Number] guests, planning in advance for special inventories, designing table settings and practicing drinks.
- Greeted guests and inquired into beverage choices.
- Supported event success by effectively setting up and breaking down beverage stations for special occasions.
Education
Bachelor of International Tourism And Hotel Management - Marketing And Hospitality
Griffith University
Gold Coast, QLD12.2023
Diploma of Hotel Management - Hospitality And Recreation Marketing
Griffith Colloge
Gold Coast10.2021
Skills
- Oracle Micros POS system
- Guest Centrix CMS
- Microsoft Office and Google Suites
- Customer Service Skills
- Cashier
- Kitchen Experience
- Restaurant Serving Skills
- Time Management
- Teamwork and Team Building
- Highly motivated and detail-oriented Tourism and Hospitality Management with three years of hospitality and customer service sectors. Furnished with key relevant tertiary qualifications, good technique and transferable skills. Seeking an internship or different hospitality positions to learn and gain experiences for my long-term career in the hospitality industry.
- Guest Services
Certification
RSA Certificate
Languages
Vietnamese
English
Timeline
Food and Beverage Attendant
The Imperial Hotel
2023.12 - Current
Front of House
Roll'd - Robina Shopping Centre
2023.03 - 2023.12
Data Entry
Integra Wealth Solutions
2022.03 - 2022.09
Take away shop attendant
Mr Do Shop
2021.07 - 2021.11
Take away shop attendant
Vietnamese Corner
2020.06 - 2020.09
Beverage attendant
Ticos Coffee
2019.05 - 2019.09
Bachelor of International Tourism And Hotel Management - Marketing And Hospitality
Griffith University
Diploma of Hotel Management - Hospitality And Recreation Marketing
Griffith Colloge
RSA Certificate
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