Jessica Whateley
Hillcrest,QLD
Summary
Highly organized and detail-oriented Assistant Property Manager with desire to take on new challenges. Effective communication, multitasking, scheduling skills and conflict resolution techniques. Proficient at working independently and quickly learning new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Guardian Property & Asset Management
06.2023 - Current
- Attained promotion to Assistant Property Manager based on demonstrated proficiency and contributions in previous role as receptionist.
- Demonstrated strong conflict resolution skills, consistently navigating and resolving conflicts effectively.
- Managed lease agreements, overseeing the process from creation to execution, ensuring timely completion and legislation compliance.
- Handled and delivered challenging news with professionalism, preserving positive relationships in difficult situations.
- Utilized industry tools to respond to industry specific inquiries, providing comprehensive answers supported by data.
- Exhibited in-depth knowledge of relevant legislation, ensuring compliance with regulations.
- Facilitated communication between tenants and property owners to address enquiries and concerns promptly.
- Handled maintenance requests, addressing tenant concerns and coordinating resolution.
Receptionist
Guardian Property & Asset Management
05.2022 - 06.2023
- Operated multi-line phone system, answered enquiries and directed clients to appropriate locations
- Detailed application requirements and answered questions from prospective tenants
- Managed and handled sensitive documents maintaining confidentiality
- Scheduled and confirmed appointments
- Delivered administrative support to team members
- Responsible for office inventory such as restocking supplies and submitting purchase orders.
Service Deli Assistant
Woolworths Supermarkets
09.2018 - 04.2022
- Welcomed and provided service to customers
- Organized and restocked ingredients to prepare for busy periods
- Sanitized work areas, surfaces, equipment and floors and maintained machinery
- Closely adhered to food safety procedures
- Trained new team members, highlighting customer service and safety.
Checkout Operator
Coles Supermarkets
09.2016 - 09.2018
- Trained new team members in cash register operation, stock procedures and customer services
- Balanced daily transactions with accurate closing processes
- Monitored self-checkout users to identify problems and maintain store security
- Verified customer age requirement for tobacco purchases
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Recommended, selected, located and obtained products to meet customer needs
- Maintained cleanliness and presentation of stock room and production floor.
Skills
- Telephone and email etiquette
- Administrative Support
- Strong Communication Skills
- Computer proficiency
- Multi-line phone systems
- Conflict mediation
- Contract Negotiation
- Problem solving
- Information confidentiality
- Recordkeeping and file management
- Customer Service
- Time management
- Property Management
- Data entry
Certification
Real Estate Registration, 2023
Timeline
Assistant Property Manager
Guardian Property & Asset Management
06.2023 - Current
Receptionist
Guardian Property & Asset Management
05.2022 - 06.2023
Service Deli Assistant
Woolworths Supermarkets
09.2018 - 04.2022
Checkout Operator
Coles Supermarkets
09.2016 - 09.2018
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